Tesco vent

cantcope

Tried to take some shoes back for refund or credit note today but because receipt is lost they would only exchange. Had nothing in my size (feet have swollen) and because i'm pregnant none of their clothes fit either (no maternity wear in store) so nothing i could swap for.
Not our fault you're pregnant and we dont do credit notes said the customer services man They can see they've not been worn as still covered in tags and stickers. was just his attitude really upset and annoyed me :mad::mad::mad:
Wouldnt even let me swap for baby stuff as not in the same department.....

arcon5

Well what he said is true..

If you don't have the receipt they don't know how much you paid for them... for all you know you bought them in a sale and now trying to get the full price back.

McKneff

Without the receipt, they had no obligation to do anything to be honest.

Darksun

McKneff wrote: »

Without the receipt, they had no obligation to do anything to be honest.

They have no obligation, but I imagine that if OP made a written complaint to head office they'd get some vouchers as a goodwill gesture

In future though, keep your receipts!

cantcope

I understand they have no obligation just annoyed and upset. the shoes are a new range so they know full well they've never been in the sale. I almost always keep my receipts and have a pile of them in a tin. just couldnt find this one.

Forwandert

Just save them for when you've had the baby and feet return to normal. Can't think of many retailers that offer refunds without receipts. Allowing you to exchange in the same dept sounds more than fair.

cantcope

i would have thought clothing was all one department though. oh well. nothing i can do about it now. i'll just keep and hope they fit next year.

Valli

arcon5 wrote: »

Well what he said is true..

If you don't have the receipt they don't know how much you paid for them... for all you know you bought them in a sale and now trying to get the full price back.

or even if the items actually WERE paid for and not lifted.

I'm NOT saying they WERE stolen - but this is why stores have these policies.

arcon5

Darksun wrote: »

They have no obligation, but I imagine that if OP made a written complaint to head office they'd get some vouchers as a goodwill gesture

In future though, keep your receipts!

I certainly hope not. It really bugs me that all of us have to pay when they have done nothing wrong.

Mike1966

Feel sorry for you OP. The amount of rubbish and broken stuff i have binned over the years is shocking. I hardly ever keep receipts and should no better at my age.

Spamfree_2

cantcope wrote: »

I understand they have no obligation just annoyed and upset. the shoes are a new range so they know full well they've never been in the sale. I almost always keep my receipts and have a pile of them in a tin. just couldnt find this one.

Unfortunately plenty shoplifters steal something then go for a refund on the stuf they've pinched saying they've lost their receipts. So blame the shoplifters, not the shop, you should have kept the receipt.