liquid damage - Vodaphone

Guys_Dad

crrussell wrote: »

the vendor did not investigate as the phone showed signs of damage beyond general wear and tear if i stamp on my phone and break it then take it back to t-mobile and say the speaker wont work that they have to investigate to check the fault is not covered by warrenty. the liquid damage issue has been done a thousand times over and everyone knows network providers are alot tighter with warrenty than manufacturers as it was stated before if voda repaired the problem dispite water damage they could lose there right to repair that make of handset and in worse case (this would never really happen) the person that repaired the problem could have commited warrenty fraud as liquid damage voids warrenty. I personally feel that alot of times liquid damage is used as an easy way out by phone providers but at that stage company has given a reason for not repairing the handset it would be down to customer to prove fault was not related to liquid damage.

I agree with grumbler's previous post.

The whole point is that the Vodafone t&c appear to come under the heading of unfair contract terms (Not just Voda, of course)

And the vendor has to prove that the damage was customer inflicted during the first 6 months. Writing back and saying "It's water damaged" and supplying no proof falls way short of their legal obligations. No pictures, or anything - just their refusal.

It is a pity that, after starting this thread, OP hasn't had the decency to respond to my request for further information.

[Deleted User]

Guys_Dad wrote: »

And the vendor has to prove that the damage was customer inflicted during the first 6 months. Writing back and saying "It's water damaged" and supplying no proof falls way short of their legal obligations. No pictures, or anything - just their refusal.

I recently had a liquid damaged handset (fair enough, it fell in a puddle- was trying my luck) and it came back from the repair centre with a photo of the heavily corroded innards. This was from a Vodafone shop so I assume the OP would have had one too.

Guys_Dad

Sfitzter wrote: »

I recently had a liquid damaged handset (fair enough, it fell in a puddle- was trying my luck) and it came back from the repair centre with a photo of the heavily corroded innards. This was from a Vodafone shop so I assume the OP would have had one too.

That seems the right way to solve things, although if you sent off handset immediately, I am surprised corrosion was present quite so quickly.

Wish OP would actually give some details as asked. Obviously they don't heed forum etiquette.

grumbler

Guys_Dad wrote: »

...I am surprised corrosion was present quite so quickly....

That's what happens if the battery is not taken out immediately or is put back before the phone is absolutely dry.

gjchester

Sfitzter wrote: »

I recently had a liquid damaged handset (fair enough, it fell in a puddle- was trying my luck) and it came back from the repair centre with a photo of the heavily corroded innards. This was from a Vodafone shop so I assume the OP would have had one too.

First this is not against Sfitzer personally however this is exactly why water damage indicators appeared in phones and why they are so often used to reject repairs under warranty.

Water ingress cannot be a manufacturing fault. In the past user phones got wet for whatever reason and then the owner would claim it was a warranty fault.
It happened too many times and hence the indicators arrived.

Now I do think they are used too often as a reason not to provide warranty service but its an unfortuante fact that abuse of the warranty process in the past that has lead to the situation we have today where any sign of water ingress means the warranty is voided.

lycam_2

Can I ask kinsannie, when you sent the phone to Samsung for repair did you mention that Vodaphone said it was water damaged?

I only ask as I'm having the same problem with VirginMobile. I got someone really helpful this morning who told me the water damage indicator in the USB port shows water damage so they will not look any further at fixing the problem.

I then called Samsung and asked if they would make that same decision or if they would actually check the phone. He said they use a machine which can detect if there is water damage internally as the indicator sticker is not the be all and end all but reading some online forums people are suggesting not telling Samsung as they then won't look at it.:eek: Now I'm worried that Samsung have already made their decision before I send them the phone.