liquid damage - Vodaphone

kinsannie

LIQUIDDAMAGE! ......PLEASE PLEASE READ THIS IF VODAPHONE REPAIR CENTRE HAVE TOLD YOUYOUR PHONE HAS LIQUID DAMAGE (WHEN YOU KNOW IT HASN'T) AND ASKED FOR £100 TOREPAIR - DO NOT PAY....................

IALSO WAS TOLD BY VODAPHONE THAT MY PHONE HAD LIQUID DAMAGE - HAVING THEN MADE 4SPERATE PHONE CALLS TO VODAPHONE TO EXPLAIN THAT THE PHONE HAD NEVER BEEN NEARANY WATER THESE ARE SOME OF THE RESPONSES I RECEIVED FROM A VARIETY OF"CUSTOMER SERVICE" OPERATORS......

-HAVE YOU USED IT IN THE RAIN?

-HAVE YOU USED IT IN A HOT COUNTRY?

-THERE'S NOTHING WE CAN DO

-WELL (OPERATOR LAUGHING) YOU CAN GET LIQUID DAMAGE IF YOU HAVE THE PHONE INYOUR POCKET AND IT GETS A BIT HUMID

-IF YOU'VE ALREADY SPOKEN TO US TODAY THEN I'M NOT TALKING TO YOU ABOUT THEPROBLEM!!!!

CUSTOMERSERVICE AT ITS VERY WORSE.....

ANYWAYFOR ALL VODAPHONE CUSTOMERS WITH THE SAME PROBLEM AND BEING ASKED FOR £100...DO NOT PAY!

iPHONED SAMSUNG WHO SENT ME AN ENVELOPE TO RETURN THE PHONE TO THEM AND WITHIN 5DAYS THE PHONE HAS BEEN REPAIRED FOR FREE AND RETURNED TO ME IN PERFECTCONDITION........AND ..........THE RESPONSE SHEET FROM SAMSUNG AS TO THE FAULTSTATES "FAULTY CHARGER SOCKET" NO MENTION OF ANY LIQUID DAMAGE

Guys_Dad

Great post. Goes to reinforce what I always suspected.

Would you be kind enough to do a check for the forum? Please open the handset and check if there is a little white indicator which may have changed colour and let us know.

I am very interested to find out if there was any indication of moisture and, therefore, in Vodafone's eyes, any fault whatsoever will not be investigated or if they are even worse by claiming water damage when there is no indication whatsoever.

Thanks.

Edit:-

I would also send an email with a pdf copy of Samsung's reply to someone senior at Vodafone advising them of the shoddy work being done (or not !) by some of their employees.

Vodafone Rep - are you taking note of this thread??????

[Deleted User]

Perhaps consider the preview feature before posting. My eyes hurt!

One thing to consider is that Vodafone use a 3rd party (Samsung authorised) repair centre. They may be less inclined to repair a handset which has been damaged by water as they can have their license to repair Samsung handsets withdrawn for contravening warranty conditions. Samsung need not worry about this and may have just repaired your phone as a gesture.

grumbler

Sfitzter wrote: »

...Samsung need not worry about this and may have just repaired your phone as a gesture.

...and even made up a different fault...

bootsdingo77

Wow! I am in the middle of this liquid damage nightmare myself and am waiting to hear back from Vodafone. What number did you call to gwet hold of an envelope from Samsung?

Rusty!

Guys_Dad wrote: »

Please open the handset and check if there is a little white indicator which may have changed colour and let us know.

Thing is, they don't have to have changed for the phone to legitimately be liquid damaged.

grumbler

Rusty! wrote: »

Thing is, they don't have to have changed for the phone to legitimately be liquid damaged.

In this case they should have supplied the customer with some other proofs. Surely they had...

taylor11_2

In this case they should have supplied the customer with some other proofs. Surely they had...

Vodafone will supply proof of the damage in the way of a photograph. One thing I will say, the photograph may not mean much if you are not an engineer.

grumbler

Even if they did send the photo, the fact that the actual fault was with the usb port shows what this 'proof' is really worth even for an engineer.

Guys_Dad

taylor11 wrote: »

Vodafone will supply proof of the damage in the way of a photograph. One thing I will say, the photograph may not mean much if you are not an engineer.

You can't get out of the fact that Samsung repaired the fault that was causing the problem and whether or not the handset had any liquid ingress, it wasn't what stopped the phone working.

It's like taking a car into a garage because it won't start an the garage refusing warranty because it had a faulty rear light.

[Deleted User]

grumbler wrote: »

Even if they did send the photo, the fact that the actual fault was with the usb port shows what this 'proof' is really worth even for an engineer.

The fact that there is liquid damage (assuming you believe the engineer) invalidates that warranty. The liquid damage does not have to be related to the fault found for the warranty to be void.