hotel complaint

OlliesDad

Mersey wrote: »

I'd email HQ of the company - CEO if need be.

I did this re noise and extreme cold at a different hotel (due to the window wouldn't close) and was given a full refund, after threatening to issue Court proceedings, for breach of contract, as the room wasn't fit for purpose, ie to sleep in.

The hotel is not a part of a chain.

Also, you were right to complain for the breach of rights, however it would not have been for "not being fit for purpose", it would be for not of satisfactory quality or not being as described.

SUESMITH_2

has it for a rating from visit england or whatever its called now? if so, complain to them

OlliesDad

SUESMITH wrote: »

has it for a rating from visit england or whatever its called now? if so, complain to them

They have a 3 star AA rating, so it may be possible to complain to them, however i doubt much will be done by them.

xyellowx

ive just looked on trip advisor another very negetive review been put up, thanks for the advice i emailed aa hotel, western hotel and restuarant association, cant get contact details for visit britain but will look again later,
i cant beleive the lack of customer service from this hotel and the failure to reply to complaints shocking, can i take them to small claims court happy to give any refund to charity (help the heroes) just want to get a response of them .
any help much appreciated

OlliesDad

xyellowx wrote: »

ive just looked on trip advisor another very negetive review been put up, thanks for the advice i emailed aa hotel, western hotel and restuarant association, cant get contact details for visit britain but will look again later,
i cant beleive the lack of customer service from this hotel and the failure to reply to complaints shocking, can i take them to small claims court happy to give any refund to charity (help the heroes) just want to get a response of them .
any help much appreciated

You can take them to small claims court, however whether you will win or not is another matter. Unfortunately the lack of customer service is not enough to be able to make a claim. You would need to prove that either the hotel mis-sold the stay to you.

xyellowx

just spoken to quality in tourism they have asked me to email the complaint to them and they will contact the hotel on my behalf. sounds promising he mentioned the complaints get logged and took into consideration during the next hotel assesment