hotel complaint

OlliesDad

Taadaa wrote: »

Why wait to do the Trip Advisor review? Did you check it before you booked?

Im assuming so that the OP still holds leverage over them

xyellowx

the courtyard had deliverys being made at 6.30am the gate had to be opened reverse vehicle in to loud "this vehicle is reversing " roller shutter door opened tail lift operated cage of food pushed across floor to kitchen

its supprising how loud it can be at 6.30am especially when uve been kept awake till 12.30am by loud live music but it still wake everybody up

xyellowx

ive just phoned the royal hotel explained id complained and waited for a reply but as of yet had not received on was told senior manager was very busy but i could email or send letter in told them im also very busy but if i dont receive a call by 5.00pm suggest he goes on trip advisor and be first to read my complaints about hotel before all the other people who use the site read it.

i hope they dont bother to call they can have both barrels on trip advisor ive never posted on there before but ready to get typing

xyellowx

another point i hadnt mentioned the hotel had a kind of sun house with no front which the staff used as a smoke area which was placed in the courtyard not far from being below our window as we are all non smokers wasnt very impressed

OlliesDad

xyellowx wrote: »

the courtyard had deliverys being made at 6.30am the gate had to be opened reverse vehicle in to loud "this vehicle is reversing " roller shutter door opened tail lift operated cage of food pushed across floor to kitchen

its supprising how loud it can be at 6.30am especially when uve been kept awake till 12.30am by loud live music but it still wake everybody up

That is very annoying, however it unfortunately is not a matter that trading standards would deal with.

xyellowx

would it be a breach of trade discription
courtyard (an open area of ground )
tradesmans entrance ( the entrance used by tradesman to deliver goods and services)

Looksguywalker

xyellowx wrote: »

would it be a breach of trade discription
courtyard (an open area of ground )
tradesmans entrance ( the entrance used by tradesman to deliver goods and services)

How is Trade Description involved? Are you struggling for a genuine reason to complain?

pimento

It gets very mixed reviews.

http://www.tripadvisor.co.uk/Hotel_Review-g191282-d660431-Reviews-Royal_Hotel-Weston_super_Mare_Somerset_England.html

xyellowx

pimento- wish id spent 10mins reading them before i booked it oh well lesson learnt same reasons mentioned on reviews poor reception service, loud music.
looksguy- plenty of reasons to complain (loud music/early deliveries/ 30 plus steps to navigate for a oap who we said was not very good on her feet) just making a point it clearly states overlooking courtyard we counted severn delivery vans when in the room and we spent 90% of our time on the sea front, why call a delivery bay a courtyard isnt it false advertising? im kicking up a fuss because been totally ripped off and they have shown no attempt to apologise at all, total lack of respect for a paying customers complaints although reading on trip advisor thats how they deal with complaints

Equaliser123

pimento wrote: »

It gets very mixed reviews.

http://www.tripadvisor.co.uk/Hotel_Review-g191282-d660431-Reviews-Royal_Hotel-Weston_super_Mare_Somerset_England.html

Common theme throughout seems to be that they don't respond to complaints.

Would never stay in a dive like that.