Ba delayed flight, lost holiday time

Voyager2002

stoneman wrote: »

OP,
I am assuming that all of this was booked with BA on one ticket. As far as I can see you are entitled to 250 euros each compensation for the 5 hour delay NCL-LHR. You received care while at Heathrow by BA until the flight the next day, IE, food and hotel. You are not entitled to any other "compensation" because of lost nights in Vegas.
Now there might be that because this was a "through" ticket the first delay impacted on the next flight so the delay was for the longer distance as that was the final destination on the ticket, so you might be entitled to 600 euros instead of 250.

The appropriate compensation is 600 Euro because they held a ticket to Vegas. However, they suffered a delay rather than denied boarding and so they are in legal limbo until the challenge to the Sturgeon judgement is resolved.

ANGUZ

Is that 600 euros for the 2 of us or each ?

They are phoneing me back on Monday to see I would accept their offer, I had to speak to my girlfriend over the weekend, she didnt want to accept the offer either, so whats my next step, say I`ll go to Cit Advice or do I quote this EU reg sorry not very good with this sort of thing.

I oviously wrote to the Customer Service Dept In Sudbury, I asked him for an address to go higher than his dept, but he wasnt very forthcoming saying, I dont want to discourage you from writing, but its our policy not to pay compensation, so It the Avios points or nowt as they feel they didnt do anything wromg which Is cobblers.

stoneman

So how does this work and who pays the compo if it was booked through a TA? You can bet a dollar to a dime that BA, Netflights and TC will try a ball batting game.
All I can say to the OP is to keep everything concise when complaining, leaving out all the "rubbish" "how no one lost it" and "staff were hopeless" comments. It really does make it much easier to deal with for all concerned.
It is 600 euros each

stoneman

Voyager2002 wrote: »

The appropriate compensation is 600 Euro because they held a ticket to Vegas. However, they suffered a delay rather than denied boarding and so they are in legal limbo until the challenge to the Sturgeon judgement is resolved.

Isn't the Sturgeon case to do with long delays being classed as cancellations for compensation purposes, hence nothing to do with the OP's situation?

ANGUZ

Im sorry but It very upsetting the way we were treated, and they dont seem to give a hoot, Ill stick to facts from now on.

Ich_2

I am surprised that they would have staffing issues at NCL.

BA have no crew based at NCL

stoneman

ANGUZ wrote: »

Im sorry but It very upsetting the way we were treated, and they dont seem to give a hoot, Ill stick to facts from now on.

OP,
You can talk how you like on here, we really don't care when someone has an obvious grief. It was just advice for when you phone BA or have to put something in writing to them.;)

ANGUZ

Ok thanks, they had a four page letter non offensive giving all details, so I dont know whatto do now as far as which dept to writer to.

Voyager2002

stoneman wrote: »

Isn't the Sturgeon case to do with long delays being classed as cancellations for compensation purposes, hence nothing to do with the OP's situation?

The Sturgeon case has everything to do with the OP's situation.

The actual wording of EU261 says nothing about delays, only compensation when passengers arrive late at their final destination because their flight has been cancelled or they have been denied boarding. So airlines that follow the letter of the law do not pay compensation for long delays, only cancellations. However the judgement in the Sturgeon case extended the compensation to cover delays, which is what the OP suffered. The airlines are appealing against it, but it is likely that the Sturgeon judgement will be confirmed next month, giving people in this situation the same right to compensation as those whose flights have been cancelled.

Voyager2002

ANGUZ wrote: »

Ok thanks, they had a four page letter non offensive giving all details, so I dont know whatto do now as far as which dept to writer to.

All that matters is that you had a through ticket from NCL to Vegas; the departure of the first leg of your journey was so seriously delayed that you missed your connecting flight and so arrived at your final destination a good deal more than three hours after your scheduled arrival time. And you have good reason to believe that the delay was NOT caused by "exceptional circumstances" beyond the control of the airline.

Not quite four pages!