Ebay item - misleading description - refund?

soolin

jlg1 wrote: »

HI,

So in other words when the postage is quoted once you purchase you have accepted that and thats it?

I know some sellers do "rip the *** out of it" with postage but I suppose you have the choice to purchase or not...

Ok.....:)

James

.

You will always get the line 'sellers can charge what they want' but in reality the buyer holds all the power. When, and only when this is all finalised and settled you will be asked to rate the seller - and one of those star ratings is for post and packing. So if you are very very happy with the p and p leave a 5* if not drop a star or two.

Personally I don't think that overcharge is anywhere near as bad as some i've seen, so maybe a 3 or 4*, I think anything lower would be unfair. However, as with all things it does pay to mention it to the seller first in case they were not aware their items were lighter than they thought.

Remember though, the stars you leave are not what I think or what anything else thinks- they are your experience and your view of the transaction and it is a poor seller that forgets that.

Crowqueen

The thing is with postage overcharges, if it's a mistake, the seller will know as soon as they have paid and should then act accordingly.

Someone very enthusiastic did that to me a while ago - in a good way, and even though I really didn't want it as I can't be bothered really with a little bit of money here and there. I wouldn't chase over a matter of 60p or 70p, but I certainly don't consider that worthy of 5*s either - I'd only bother to chase a refund if I was grossly overcharged, by a couple of pounds; I don't really have time and nor do I think do most buyers. Sellers can take flagging P&P scores as a sign that their buyers are unhappy, I certainly did when they were introduced. But I did appreciate it.

jlg1

To sum up the last 3 posts or so... Yes I understand postage has to be paid... and I don't usually worry if its a few pence or so...

And I totally agree some sellers do "stick the arm in" when it comes to postage

BUT.......nevermind all that I'm happy as ebay just informed me - the seller has given me a full refund LOL - cant believe it happened so quickly.

Has made my night :j

They said they simply told him that it was not as described... I had actually emailed him (yesterday) and said I wasnt gonna be taken on by anyone and we both knew what he was playing at - so hopefully that helped a bit! LOL

Anyway - its been refunded - so just waiting on info on a proper postal address to send it back and happy days - can forget the whole thing...

Have to commend ebay they have been "on the ball" with this and sorted it well - round of applause for them....:T

Thanks to all the posts and help with this - much appreciated ......:T

Cheers

James

Wywth

As the item was sent to you by recorded delivery, the return address should be on the original envelope somewhere. This may just be the house number and postcode (but that's an address!)

My post office insists on this detail as they need a return address in case they are unable to deliver it.

soolin

Wywth wrote: »

As the item was sent to you by recorded delivery, the return address should be on the original envelope somewhere. This may just be the house number and postcode (but that's an address!)

My post office insists on this detail as they need a return address in case they are unable to deliver it.

Unfortunately not all post offices bother to check if the return address is shown, and I find it quite shocking at how many items i receive with no return address at all.

buggritt

Why unfortunately? Why should they bother to point out something obvious? We are too used to being nannied.
I also find it remarkable that someone who has been using ebay for over ten years has no clue about buyer protection. Then goes ahead and makes a purchase for £80.

Crowqueen

Being helped and reminded to do something that might be useful isn't nannying, just thoughtful. Perhaps you would like to remind people to put their return address on parcels, that might be nicer and more community-minded than carping about nannying.

buggritt

Different points of view. I'm from a generation which thought for itself. Now, in both my working life and outside, I find myself doing everyone's thinking for them. Get's a trifle wearing. Fine if you're the lazy minded type though.
By the way, carping is repeatedly complaining. I just mentioned it once.

soolin

buggritt wrote: »

Why unfortunately? Why should they bother to point out something obvious? We are too used to being nannied.
I also find it remarkable that someone who has been using ebay for over ten years has no clue about buyer protection. Then goes ahead and makes a purchase for £80.

I would not expect to be reminded about return addresses on my mail as it is all 2nd class bog standard. However if a seller pays extra for recorded on the belief it gives them more protection I think a post office counter clerk should make sure that either the return is address is shown or that the relevant bit from the orange sticky form is attached. Recorded is not kept at the recipient delivery office as long as normal mail, so it seems odd not to check that there is an address to return it to if it fails to be collected.

I am completely against any sort of nanny state as well and am often criticised on here for expecting people to take some sort of responsibility for their own actions- however a return address for a recorded tiem seem logical as it is there already on the orange slip that the sender is asked to fill out. I have my sons post here (his post keeps getting stolen if he has it delivered to his address as he is never there and the post boxes get broken into) and he has received 3 recorded items this week, 2 of which have no return addresses on - and none of which have been signed for.

Crowqueen

I think if you feel strongly that something should be done it's unfair to expect people to be mind-readers, or psychics or know exactly what to do first time. Perhaps educate people as to what they should do rather than leave them to sink or swim. Should I perhaps tell someone their shoelaces are untied? Should I say to someone that their zip is undone? Should I hold the door open for someone who is holding a lot of bags, or give up my seat on the bus? Oh, no, that's nannying them. Disabled access? Let them stand. Let them climb the stairs like everyone else. It's their fault they are pregnant or in a wheelchair. Obviously they should be able-bodied like me and able to stand.

Everyone is not a totally clued-up, rational adult, or has all physical and mental capacities. I've been brought up to help other people out occasionally, and I think that maybe providing information is a good thing so people can take care of themselves to a certain extent, but have other people keep a look out for those who may not be able to, or as well-educated, or as knowledgeable about something. I tried archery for the first time yesterday - the instructor helped me with the bow, showed me how to fire it, suggested I adjust my aim slightly so I hit the target rather than the backboard and so on.

Maybe he should just have left me to get on with it. Obviously before I pick up a bow I should know everything there is to know about archery and be able to hit a bull's-eye first time.

In some countries there is a culture of putting a return address, e.g. US or Canada. It's just not done very much here so I would imagine it would be friendly to remind people.

It's not a generational thing, either. It's a question of helping people who might not be as experienced as you are out. Responsibility is one thing, but if people aren't aware - or are more vulnerable in some respects, like in the way some scammers target the elderly and bully people into buying things they shouldn't do - it is unacceptable to allow them to flounder on their own and not try and give them the information they need to be able to take care of themselves.

Looking out for the needs of others is not nannying.