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Virgin media breach of contract...???

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  • Kurtis_Blue
    Kurtis_Blue Posts: 2,217 Forumite
    Buzby wrote: »
    The 10% is the amount the Courts deem 'reasonable', and over ths they side with the consumer. VM do not state this, but a number of mobile networks do, and list it in their T&C's.

    The contract is very clear, I agree - so how come you missed there is no mention of charges? The tariff is NOT part of the contract and never has been.

    When VM hit me with charges of £60pa because I refused to pay by DD, I refused to pay and initiated a Small Claims action. I was then eventually given a 'goodwill gesture' that reduced the cost to £18pa - I had to abandon my action as it was too risky to proceed and win, due to the reduction bringing the increase down to 6%.

    Ok so the 10% has nothing to do with VM or the VM contract, the T&C clearly state that you can cancel if they raise the prices and I have quoted it above^.
  • spike7451
    spike7451 Posts: 6,944 Forumite
    I recently had issue with Virgin Media after they
    1. Failed to connect my serice for five working days leaving me housebound with no telephone other than 999 calls
    2. failed to connect my internet for three days
    3. sent me two faulty modems which both interferred with the internet connection
    4. repeatedly disconnected me for no reason

    Finally had enough and asked for cancellation at the 12 month contract end date. Standard response I got was that I had entered into an 18 month contract and would have to pay a service charge if i left early. I asked them to provide me with proof of my entering into an 18 month contract, something i knew they couldnt as i NEVER agree to an 18 month contract.

    My point is, stick to your guns. You entered into a contract based upon the written information given by Virgins employee. If they change the contract you have every right to cancel it without paying them anything.

    Strange thing is, Virgin were really s****y with me until I mentioned MSE, Which? and the telecoms authority...

    Would advise anyone thinking of going to Virgin Media to stay well away. One of the worst companies I have ever dealt with in my opinion.

    In your case it's BT Openreach,not VM at fault here as it sounds like you're on Virgin National.
    In these cases,the ISP (VM/O2 ect) has little control over BT Openreach & their (in)ability to fix/activate/diagnose a issue.
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