Contract Question - Vodafone ending Mobile TV

grumbler

OneADay wrote: »

Doesn't cover 'optional' services which are additional services.

We don't know what the OP's agreement actually says, and there is no any definition of 'optional' in the T&C.

The OP can still get streaming tv by using an app. Mobile TV is a service that customer can cancel at any time - and the agreement covers that - so you cannot cancel contract.

Yes - only if the OP has really unlimited data allowance included.

This does not apply if the change or withdrawal relates to services which you can cancel without us ending this agreement.

I did spend a couple of minutes trying to understand what this clause means. It makes no sense to me. E.g. I can cancel data (ask them to switch data off on their side) and keep paying standard monthly rate. They will not end the agreement. However, if they decide to withdraw data I have right to terminate without penalties.

OneADay

grumbler wrote: »

We don't know what the OP's agreement actually says, and there is no any definition of 'optional' in the T&C.
Yes - only if the OP has really unlimited data allowance included.

I did spend a couple of minutes trying to understand what this clause means. It makes no sense to me. E.g. I can cancel data (ask them to switch data off on their side) and keep paying standard monthly rate. They will not end the agreement. However, if they decide to withdraw data I have right to terminate without penalties.

Data is usually paid as part of the contract or as an add-on.
If it was an add-on and you cancel it, you won't pay for it unless its a requirement to have at least one add-on (like t-mobile do for example) in which case you always pay for one addon as part of contract.

And in this case its not about data, its an additional service, no doubt some form of app which they have chosen to do away with as there multiple other options - free apps to use to get tv.

grumbler

OneADay wrote: »

... its an additional service,

Buzby said this, then the Rep. Now you. IMO it's just words, nothing more.

no doubt some form of app which they have chosen to do away with as there multiple other options - free apps to use to get tv.

Apps are free. TV is not. If TV was free with the service that they are pulling, this makes a big difference.

OneADay

grumbler wrote: »

Buzby said this, then the Rep. Now you. IMO it's just words, nothing more.

Apps are free. TV is not. If TV was free with the service that they are pulling, this makes a big difference.

In that case read the Mobile TV terms

http://www.vodafone.co.uk/vodafone-uk/about-this-site/terms-and-conditions/products-and-services/mobile-tv/index.htm

specifically

Vodafone may vary, replace or withdraw programmes, channels or content without notice.

grumbler

In fact they are withdrawing the entire service, not some programme, channel or content.

dobba

OneADay wrote: »

In that case read the Mobile TV terms

http://www.vodafone.co.uk/vodafone-uk/about-this-site/terms-and-conditions/products-and-services/mobile-tv/index.htm

specifically

Vodafone may vary, replace or withdraw programmes, channels or content without notice.

How does that apply when it is part of a price plan?

OneADay

dobba wrote: »

How does that apply when it is part of a price plan?

Depends on what you mean by "part of a price plan".

If its an optional package as I think, then its a free add-in or a paid for add-in which can be removed. If its free, then you will see no reduction in your price plan, if its a paid for add-in - then you should expect the extra add-in charge to be removed from your bill.

If its part of your contract price plan - then you would have right to quibble but I don't think that is the case.

The fact that there are two different terms and conditions for your price plan and mobile tv would suggest they are two different things - one of which vodafone have decided to discontinue as per t&c.

dobba

Generally it is an add on but as I said it is part of my contract plan.

Still waiting for 2 calls I've been promised by agents and no response from last complaint email. Having read around i don't think they cover themselves in glory with their complaints handling

Vodafone

Hi dobba,

I will be happy to look into this further for you and discuss it in more detail.

You have mentioned that you have emailed in previously, do you have your email reference number? If so, I can find the previous email chain and get in touch.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

dobba

Thanks Heidi

Ref is 9592067