Dodgy Morphy Richards Kettle

mattyprice4004

NLA wrote: »

They seem to be trying to avoid responsibility for mine - interesting that you have had the same experience.

That's because they have no responsibility.

As youve already been told, your rights are with the retailer.

NLA_2

mattyprice4004 wrote: »

That's because they have no responsibility.

As youve already been told, your rights are with the retailer.

I have a two year manufacturer's warranty.

mattyprice4004

NLA wrote: »

I have a two year manufacturer's warranty.

You'll be a lot harder pushed to get MR to change their mind about the fault - usually the retailer is much easier to deal with.

NLA_2

I've sent another email to Morphy Richards customer 'service' so I'll update you all on progress ...

arcon5

NLA wrote: »

I have a two year manufacturer's warranty.

Which doesn't cover rust.

arcon5

Fosterdog wrote: »

If it's less than a year old just go back to the retailer, it is up to them to deal with it not the manufacturer.

I've never had a kettle last less than five years and I never clean them, but I'm in a very soft water area.

After 6 months the retailer can insist you prove the cause is that of an inherent fault.

NLA_2

It would seem to me that a kettle which can deteriorate in such a short amount of time is not fit for purpose - it shouldn't come as a shock to Morphy Richards that some of its kettle components might come into contact with water and should be made in such a way that they can tolerate this happening without serious deterioration after a relatively short amount of time.

barbiedoll

I'm glad to see this thread, our Morphy Richards kettle is just over a year old and it has started to leak where the spout joins the main body of the kettle. I'm sick of getting a counter full of water every time we make a cup of tea!

I'm sure I've still got the receipt in the box, I may gear myself up for a trip to Argos tomorrow. I'm pretty sure that it has a 2 year guarantee too.

room512

My MIL has the same kettle and it leaks and the paint is chipping off. She has had it slightly over a year. Didn't think about it until I read the other threads. Obviously MR have a design flaw with this kettle.

NLA_2

I've had an email from them and they are blaming me for not descaling it - even though I have been descaling it (despite the fact that their warranty gives no guidance as to how often - every day, every month ...?). Also, they have made this judgement without physically looking at the kettle, which is quite remarkable.

A kettle which doesn't react well to constant use with tap water over a year would seem a bit pointless.

Also - they offered me a replacement kettle direct from them for more than it costs in the shops! How does that work??? Are they manufacturing it at a higher cost than the retailers' selling price???