Buyer has gone off one one after I requested their contact details!

the_lunatic_is_in_my_head

So those who say they'd want the seller to ask, how do you feel about Amazon marketplace sellers being given your phone number with any order with them?

Should the seller send you an email to ask if it's OK to call you? If so wants the point of Amazon giving the seller the number (as you could give that when the seller asks for permission)?

RainbowDrops

The difference is one is being provided with consent - on Amazon / Ebay, you aggree to provide your phone number or whatever as contact details for sellers.
But passing them onto third parties is, I assume, not part of that aggreement.

the_lunatic_is_in_my_head

So what difference does it make if the seller calls you to say something about the order or the courier calls you to say something about the parcel?

Both are normal people and the same amount of trust can be placed in a random marketplace seller as a random courier driver with regards to the extremely unlikely event they'd abuse your phone number somehow.

lovinituk

the_lunatic_is_in_my_head wrote: »

So what difference does it make if the seller calls you to say something about the order or the courier calls you to say something about the parcel?

Both are normal people and the same amount of trust can be placed in a random marketplace seller as a random courier driver with regards to the extremely unlikely event they'd abuse your phone number somehow.

I can see the others point of view. The customer has a contract with you, not one of the many courier services available out there. Your point of view on trust is exactly that... your point of view. You can't assume that all customers are as happy as you at having their phone number given to another company without their permission.

the_lunatic_is_in_my_head

lovinituk wrote: »

I can see the others point of view. The customer has a contract with you, not one of the many courier services available out there. Your point of view on trust is exactly that... your point of view. You can't assume that all customers are as happy as you at having their phone number given to another company without their permission.

I can see the other point of view but have more things to worry about than a courier driver calling me to say they are outside my door. If you can't trust someone to talk to you on the phone how can trust meeting them fact to face to hand over the parcel?

RainbowDrops

Like I said, it's courtesy to ask first.
If it did happen to me, I'd be miffed, but I'd get over it.
But if I wanted to arrange something similar myself, I would always contact the buyer first to check if they don't mind.

lovinituk

the_lunatic_is_in_my_head wrote: »

I can see the other point of view but have more things to worry about than a courier driver calling me to say they are outside my door. If you can't trust someone to talk to you on the phone how can trust meeting them fact to face to hand over the parcel?

As I said, thats your point of view (and mine too). But your customer might not have the same point of view so why risk upsetting them by making an assumption?!

the_lunatic_is_in_my_head

On the other hand why risk upsetting them by delaying dispatch to ask them a question they may feel is pointless to ask but are now unhappy they have to wait an extra 2 days for delivery because they only just checked their mail?

Hard to balance but for a non-issue like this (how many other threads are there about this issue and unhappy customers?) why punish the many with a delay because the very few don't want a courier to have a number to deliver a parcel to save the customer possibility of having to get it from the depot?

lovinituk

the_lunatic_is_in_my_head wrote: »

On the other hand why risk upsetting them by delaying dispatch to ask them a question they may feel is pointless to ask but are now unhappy they have to wait an extra 2 days for delivery because they only just checked their mail?

Hard to balance but for a non-issue like this (how many other threads are there about this issue and unhappy customers?) why punish the many with a delay because the very few don't want a courier to have a number to deliver a parcel to save the customer possibility of having to get it from the depot?

Do what I have done hundreds of times and just put your own number! Never caused me a problem, ever!

Brooker_Dave

lovinituk wrote: »

The customer has a contract with you, not one of the many courier services available out there.

Who would require said customers details inc telephone number to allow them to deliver.

Ebay is full of paranoid loons who have been brainwashed in to behaving in strange ways...