MSE News: O2 customers to get compensation after outage

ic · 20 July 2012 at 9:39AM

Its £10 to spend in-store (an O2 shop) - you get your voucher code via either their priority moments website or app. It isn't "to buy priority moments". I wonder if PAYG customers can use that to buy a £10 top up?

I_luv_cats · 21 July 2012 at 2:37AM

I got a text saying their taking 10% off my subscription via my September bill and from Sept 1st giving £10 to spend in store via Priority moments.

It's good they could identify which customers were affected. I thought I was going mad because none of my texts were being answered. (when I tried to dial out I got an error message)

(Same with Giff Gaff I couldn't check my balance etc. Back-up phone was no use too!!!) Not worth topping up to get 10% more.

Comstock · 22 July 2012 at 9:12AM

ic wrote: »

Its £10 to spend in-store (an O2 shop) - you get your voucher code via either their priority moments website or app. It isn't "to buy priority moments". I wonder if PAYG customers can use that to buy a £10 top up?

I don't think they can. http://blog.o2.co.uk/home/2012/07/o2-network-coverage-disruption-update.html

(about a quarter of the way down, question "what can you buy with the voucher")

This compensation is pitiful- £10 PAYG credit or £10 off next bill would be the minimum I would consider decent.

mildred1978 · 22 July 2012 at 2:21PM

Comstock wrote: »

I don't think they can. http://blog.o2.co.uk/home/2012/07/o2-network-coverage-disruption-update.html

(about a quarter of the way down, question "what can you buy with the voucher")

This compensation is pitiful- £10 PAYG credit or £10 off next bill would be the minimum I would consider decent.

On what grounds? They're giving you 3 days free line rental
plus £10 to spend in store. I can't see what is unfair about that, when you may have been inconvenienced for less than 24 hours.

guesswho2000 · 25 July 2012 at 11:03AM

How will this affect those of us who's contract ends before then? I'm scheduled for disconnection on 8 August...(it was always a backup SIM to get a discount on the iPhone 4 so I could keep my Orange tariff, I won't be too bothered if I don't get anything, but something for nothing's always nice!)

Gordon_Hose · 25 July 2012 at 11:06AM

Call O2 and ask, perchance?

teenie2 · 26 July 2012 at 7:48PM

I'm a pay as you go O2 customer & £10 to spend in their store means nothing to me.I rather have £10 air time because I lost out on money spent sending texts for competitions and resending text messages to hearing impaired friends!