Tax credit helpline...avoiding the 0345 number

poppasmurf_bewdley

StaplerUk wrote: »

Sorry to drag up and old thread, Can anyone confirm at all if the 0345 helpline number is actually free with Sky's anytime call plan.

Thanks

All 01, 02 and 03 numbers are classed in a similar way, and what applies to one applies to the others.

StaplerUk

Yes i knew that but there were so many conflicting posts here i just wanted to be double sure.

BOBS

Skint125 wrote: »

MoneySaving Newbie


01355 359007
Try this then +44 1355 359007, It worked fine for me.
I tried this number and got through straight away

bumping this to the top as I got straight through - fantastic!!

nettles

guess I will pay through the nose - 76 minutes I waited before I spoke to someone - 98 minutes in total my call lasted :mad: _pale_

Mummymummy

I've always written to tax credits with any changes and renewed by post or online I don't understand why others don't do this saves so much time

jyh

the 0345 no kept me on hold for 40 min. gave up and tried 01355 359007 and immediately got through. Was told he would take my call for this once and in future I should not use this no. again as this is for overseas calls. Told him nobody answers the 0345 line and he couldn't care less. Guess in future I will have to ring the tax credit line while I am on holiday abroad.

Spendaholic_Chick

I just used the 0191 469 1630 no and got straight through - whole call only took four minutes!

StrugglingYouth

Quick update on my experience:

Both the numbers shown in the above two posts appear to be overseas helplines. 0191 told me to phone the 0345 number.

The 01355 did help me, but grudgingly.

JaneDoeJohnDoe

jyh wrote: »

the 0345 no kept me on hold for 40 min. gave up and tried 01355 359007 and immediately got through. Was told he would take my call for this once and in future I should not use this no. again as this is for overseas calls. Told him nobody answers the 0345 line and he couldn't care less. Guess in future I will have to ring the tax credit line while I am on holiday abroad.

If you withheld your number first (141 from BT landline) & then rung up the geographic number would they actually know you were in UK.:D You can always say you are on holiday too. Though don't say that if you are on JSA! :eek::eek:

amazine

Nothings changed, I rang the 0345 number 3 times this week and never got to speak to anyone, just listened to a load of recorded messages and then nothing. Cost me £3.60 and I ended up having to write a letter. Total waste of space. Why dont they offer email or just say write as we wont answer your call.