Sky or TalkTalk?

oldagetraveller

Oh no! I hope it all goes well for you. Please don't come back and curse me if it all goes belly up.:o I didn't have to go through their "billing", she's (hopefully) organised the cheque refund without that extra step.
Maybe the refund will go awry for me?:)
Plusnet have made a slight error with my final Madasafish bill, too high, but I've been assured it will be sorted. It's much better and less frustrating speaking to someone in Sheffield rather than Bombay etc.!:p

blisteringblue

I've primed the family that there may be an interruption in service this way but hopefully not the 10 working days Sky mention in their cancellation e-mail.

They seem ok with this now that the number is being preserved? Sometimes lady logic baffles me ;-)

tamsworld

ktothema wrote: »

I had recent issues with sky that foxed them enough they ultimately chose not to fix. Their customer service wasn't great in that they didn't keep in contact with us or phone when they promised.

We are also with SKY. We are in a rural area where the bb speed is not good at all. When we moved we were told that there were no fast spaces left on the exchange, so consequently the only option we had was to have a slower speed connection. We had to agree to this as we were still under a contract from the house where we moved from (we had only just signed up to sky 6 months before we had to move).

SKY then told us that we had to pay extra for our bb at the new place - an extra £10 per month, for the 'priveledge' of having a slower speed!! AND the usage would also now be limited!!!!!

When I complained, they offered a discount on the first three months of £12.50 per month, which I accepted.

However when the bill came through, there was no discount. When I called to query, they said there was no mention of a discount offered on their notes. I gave them the date and time of my phonecall and the name of the person I spoke to. They said that because there were no notes this didnt matter. I asked them to check their recordings, seeing as they say calls may be recorded. They said they werent able to. They refused us the promised discount.

Meanwhile, after the first two months (where bb was fast and consistent), we were getting bb at speeds so slow that quite often we couldnt log on at all. We were told by SKY that our bb speed was slower than dial up!!!

We spent hours on the phone to SKY technicians, customer service, doing various things to the router, changing microfilters, changing the position of the router, resetting things again and again, and STILL - months and months later - we are no closer to receiving a good service from SKY in terms of supply, or customer service. Not even an apology.

I would not recommend them for bb unless you are in an area where they have the fast connections to the exchange and have a lot of patience. I understand that in more rural areas that the speed will be slower, but to charge people more for a limited usage, when they are not able to go elsewhere because they are on contract, and then still fail to provide them with suitable customer service, or even an apology, well quite frankly I dont think their service cuts the mustard.

Shame because we love SKY TV! :doh:

diamonds

Sky Connect is not a real Sky product, its BT rebadged.

http://www.samknows.com/broadband/broadband_checker

What are your options ?

ktothema

Tamsworld - that really sucks, and sounds similar to how sky treated us! When you say you cant log on, is that via wifi or Ethernet? If Ethernet then you definitely have issues, if wifi there's a few things you can try to help.

penrhyn

tamsworld wrote: »

We are also with SKY. We are in a rural area where the bb speed is not good at all. When we moved we were told that there were no fast spaces left on the exchange, so consequently the only option we had was to have a slower speed connection. We had to agree to this as we were still under a contract from the house where we moved from (we had only just signed up to sky 6 months before we had to move).

SKY then told us that we had to pay extra for our bb at the new place - an extra £10 per month, for the 'priveledge' of having a slower speed!! AND the usage would also now be limited!!!!!

As pointed out you are on the non LLU Sky Connect, a BT product.

Care to post your router line statistics, Sky probably got you to do it so you'll know how.
If not then:-
http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html



When I complained, they offered a discount on the first three months of £12.50 per month, which I accepted.

However when the bill came through, there was no discount. When I called to query, they said there was no mention of a discount offered on their notes. I gave them the date and time of my phonecall and the name of the person I spoke to. They said that because there were no notes this didnt matter. I asked them to check their recordings, seeing as they say calls may be recorded. They said they werent able to. They refused us the promised discount.

Meanwhile, after the first two months (where bb was fast and consistent), we were getting bb at speeds so slow that quite often we couldnt log on at all. We were told by SKY that our bb speed was slower than dial up!!!

We spent hours on the phone to SKY technicians, customer service, doing various things to the router, changing microfilters, changing the position of the router, resetting things again and again, and STILL - months and months later - we are no closer to receiving a good service from SKY in terms of supply, or customer service. Not even an apology.

I would not recommend them for bb unless you are in an area where they have the fast connections to the exchange and have a lot of patience. I understand that in more rural areas that the speed will be slower, but to charge people more for a limited usage, when they are not able to go elsewhere because they are on contract, and then still fail to provide them with suitable customer service, or even an apology, well quite frankly I dont think their service cuts the mustard.

Shame because we love SKY TV! :doh:

As pointed out you are on the non LLU Sky Connect, a BT product.

Care to post your router line statistics, Sky probably got you to do it so you'll know how.
If not then:-
http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html

tamsworld

penrhyn wrote: »

As pointed out you are on the non LLU Sky Connect, a BT product.

Care to post your router line statistics, Sky probably got you to do it so you'll know how.
If not then:-
http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html

Hi there, thanks for your reply. I must admit it was he OH who did most of the testing with Sky so Im not sure what hey tried, although from the hours he spent on the phone with hem Im sure he tried plenty!

Ok, so I followed the instructions that you posted, but this is what it comes up with - in the box t the right where it should display statistics, it comes up with the SKY bb set up area, and says 'Invalid set up key'.

I have no idea what to do next, Im fine to follow instructions, but am not a technical bod! So if anyone can let me know what to do next to get around this I would be grateful! I tried the different types of router to see if any of them came up with the stats, but they all resulted in the same message.

Thanks in advance!
Tams

henrie

hi colin
ive been with TT for a few years now, (formerly tiscali). I have had a few probs in the past but nothing that couldnt be sorted out.
I currently pay £20 pm and that includes any time talk, up to 40 meg download (I think as I dont do much downloading) and broadband.
I would say they are okay but if you do have probs its better to e-mail them, it took about 6 mails for them to understand what my problem was and they gave me 2 months free cos of it.

Dont know much about Sky but would recommend TT
hope it helps!:)

savemoney

I am currently with Aquiss for internet LLU and getting 14Mbps unlimited @ £30 per month. My exchange can now get fibre and TT web site I can get up to 76Mbps

Just a bit confused with whats on offer, not a huge fan of TT due to there constant badging cold calls on phone/door

I like the faster speed dont mind paying for it as long as its truly unlimited and reliable.

I am with Primus for phone and BT pay line rental, quite happy with Primus but like get off using BT.

According to TT site I can get super fast fibre

With up to 76Mb Superfast Fibre Broadband
Your estimated speeds would be:
Download 62 Mb
Upload 19 Mb



Am I right in saying If I want the up to 76mb service

I need the essential package @ £3.25 per month 1/2 price and after than £6.50

Plus line rental @ £9.50 if I pay full year

and fibre large up to 76Mbps @ £15 per month (18 month contract)

There is youview which is free with talktalk plus @ £14.50 per month plus line rental