Moving home with Virgin Media into a non cabled area

yaeco

What happens if I moved to a non cabled area but haven't signed any documents when the contract was set up?

Browntoa

verbal contract over the phone just as binding , particularly if you've been happily paying the contract for months

yaeco

No verbal contract has that information about moving outside of a cabled area though....and I'm not sure I was given a verbal contract. I'm almost sure that is not the case the only thing was about direct debit setup...

I believe I can rightfully claim I did not know of these terms and conditions.

[Deleted User]

yaeco wrote: »

I'm not sure I was given a verbal contract. I'm almost sure that is not the case the only thing was about direct debit setup...

You just described setting up a verbal contract.

yaeco wrote: »

I believe I can rightfully claim I did not know of these terms and conditions.

Not knowing the terms and conditions does not somehow exempt you from them!

yaeco

I don't see how I could be bound by anything I have never been given to read sign or even hear?

JJ_Egan

yaeco wrote: »

I don't see how I could be bound by anything I have never been given to read sign or even hear?

How did you originally sign up ??
Telephone or via a web site .

You buy something online and you don't get sent a copy of the T&C to sign .

Most of the sign ups direct customers to the bit they never read called the terms and conditions .

But no matter what you are in contract and you suffer the penalties if you break it .
Of course if you think you are in the right then break the contract and refuse to pay .

[Deleted User]

JJ_Egan wrote: »

Of course if you think you are in the right then break the contract and refuse to pay .

That way lies Debt Collectors and a CCJ, of course.

JW1234

Hi I just wanted to update this post for anyone who is having similar problems. I've recently been stuck with an ED fee from VM because I'm moving to a none cables area. I emailed the CEO went down the complaints route with no joy. Then I received a letter in the post saying my prices where going up and if I wanted to cancel no charges would be applied. Called them up and it took less than a minute for the charges to be wiped.

So I just wanted to add this on for anyone stuck with the charges