Another jet2 rip-off

ESCO

I made a mistake on a family name for a flight only to Spain. But didn`t realise until 3 weeks before flying-all my fault I know.

I rang them and was told the total cost would be £210.50p which is about £3.00 more than the actual flights including luggage ect.

I hadn`t booked in at that time, only printed the tickets. I expected to be charged about £35 each way but was told there was an `uplift' charge. the time took about 15 mins with a new e-mail sent plus a 10p phone charge per min. CAN THIS BE LEGAL. ???

A warning to all. CHECK every detail carefully. I think you may have 48 hours to change details for free?

Anyone else been a victim and what happened?:(

richardw

Was it just a spelling mistake?

real1314

ESCO wrote: »

I made a mistake on a family name for a flight only to Spain. But didn`t realise until 3 weeks before flying-all my fault I know.

I rang them and was told the total cost would be £210.50p which is about £3.00 more than the actual flights including luggage ect.

I hadn`t booked in at that time, only printed the tickets. I expected to be charged about £35 each way but was told there was an `uplift' charge. the time took about 15 mins with a new e-mail sent plus a 10p phone charge per min. CAN THIS BE LEGAL. ???

A warning to all. CHECK every detail carefully. I think you may have 48 hours to change details for free?

Anyone else been a victim and what happened?:(

I had a spelling mistake corrected by Jet2 without any charge. It was a typo where one letter from the family surname had been omitted.

What was the actual change?

richardw wrote: »

Was it just a spelling mistake?

Unlikely - see above :cool:

Incapuppy

ESCO wrote: »

Anyone else been a victim and what happened?:(

A victim of what? Your own stupidity?

richardw

real1314 wrote: »

Unlikely - see above..

We don't know what sort of 'mistake' it was.

ferf1223

their T&Cs do say that the admin fee + change in flight price = amendment charges even for a misspelling...so while I would imagine it's frustrating, it is clearly stated in the accepted T&Cs.


http://www.jet2.com/Terms.aspx

25.3.

If the name change being made is not a change of person, but to correct a mistake made at the time of making the original booking, then the appropriate charges will still be levied.

GlennTheBaker

Use of word "Rip-off": Check.
Use of capitals: Check
Questioning legality: Check

So just another person who clicked to say they had read the T&C's when in fact they hadn't. Next!

Bob_the_Saver

Why do people never seem to check before hitting the buy button?

Alias_Omega

OP - Its to stop people buying cheap flights, then selling the tickets on at a higher price near the time and changing the names.

Whenever i book flights, i like to have the passports in hand, and copy the details over like4like..

richardw

ferf1223 wrote: »

http://www.jet2.com/Terms.aspx

25.3.

If the name change being made is not a change of person, but to correct a mistake made at the time of making the original booking, then the appropriate charges will still be levied.

or are they penalties? and not charges.

alanrowell

Many of the major airlines won't allow name changes at all - so the only option is to buy a new ticket.

Most of the low costs will allow minor changes IF you catch them early - but if it's a change from say John Smith to Jack Jones they always assume it's a change of person and not name