Getting out of contract

PJB

mto wrote: »

My OH has a Galaxy Nexxus contract with Vodafone. We have recently moved and he now can't get any signal where we live or in the surrounding area. There is still about 12 months left on the contract, is there any way he can get out of it?
Thanks

mto wrote: »

The network map reports good reception for txt, calls and internet in our area. The sim has been changed twice in case that was the problem but it hasn't made any difference.

PJB wrote: »

I would say also go for Sure Signal if you have broadband, I rang them and they agreed to send it out straight away.

If not I'd argue that they are not able to and are not providing the service you are paying for which is a breach of contract, especially as their coverage checker shows that you should have good reception.

pcombo wrote: »

Maybe you should check what you typed and then what the OP typed and compare both and see what the outcome is.

I will let you work that one out.

Have reread but cannot see your point, please do elaborate.

PJB

Come on pcombo, put me out of me misery so I can go to bed!

pcombo

PJB wrote: »

Come on pcombo, put me out of me misery so I can go to bed!

ok i will.

OP says the following

We have recently moved and he now can't get any signal where we live or in the surrounding area

the contract was created at the old address so the signal check would have been performed there and the OP's husband would have accepted.

So you saying the following wont work.

especially as their coverage checker shows that you should have good reception.

PJB

pcombo wrote: »

ok i will.

OP says the following



the contract was created at the old address so the signal check would have been performed there and the OP's husband would have accepted.

So you saying the following wont work.

Thanks, but I only said that the coverage checker is saying they should get good signal at their current address and they are not so that will support their complaint of breach. If anything it is you that is infering that OP did the signal check at their original address, they do not mention this.

The way I see it (and have argued successfully once before) is if you are not receiving the service you are paying for, especially for long periods, then the contract is breached.

Should make it clear I am not saying this will definitely get out of the contract but might work.

PJB

Surprised Voda Customer Service Rep has not replied to this, OP you may want to add Vodafone to the title

buscape

mto wrote: »

The network map reports good reception for txt, calls and internet in our area. The sim has been changed twice in case that was the problem but it hasn't made any difference.

Try the sim in another phone. If it works, the problems with your phone. If not, the problems with Vodafone and you should be getting a line rental credit for not having signal, it says as much in their terms and conditions.

Notmyrealname

mto wrote: »

My OH has a Galaxy Nexxus contract with Vodafone. We have recently moved and he now can't get any signal where we live or in the surrounding area. There is still about 12 months left on the contract, is there any way he can get out of it?
Thanks

Call Vodafone. They have a device that connects to your broadband and acts like a micro-cell site. Phone connects to that and transmits the data through your internet connection.

Guys_Dad

mto wrote: »

My OH has a Galaxy Nexxus contract with Vodafone. We have recently moved and he now can't get any signal where we live or in the surrounding area. There is still about 12 months left on the contract, is there any way he can get out of it?
Thanks

1. You can't get out without paying it off unless Vodafone have a heatstroke and let you off. And it isn't a hot summer. And what compounds your problems is that you moved after the contract was started, as others have written.

2. I am surprised that no one has asked the following question. What networks can you get good reception in your house? I say that as some places are universal black spots.

3. Next time, go sim-only.

robbies_gal

why should he get out of it if they moved?

no signal checker guarantees signal indoors so he should have checked it before he moved

PJB

gabbyevs wrote: »

why should he get out of it if they moved?

no signal checker guarantees signal indoors so he should have checked it before he moved

Term of contract is to provide a service which he is not getting, the contract is that they provide a service within the UK and does not mention any specific address.