Vodaphone reception problems - Can I cancel Contract

bfcfan4ever

I live in the BB18 Barnoldswick area and have an 18 month contract with Vodaphone. I run my business from home and the local area and my mobile is essential. Vodaphone have had a problem with a mast serving the area now for just over a month!!!!! Resulting in zero reception!!! They denied, then accepted there was an issue and there are over 100 posts on the subject on vodaphones own forum. No estimate has yet been given for when it might be resolved - I repeat it has now been over a month!!!! - DO I HAVE ANY RIGHTS/GROUNDS TO CANCEL??? - I am having to get another phone with someone else due to the business I am losing!! To me the contract is no longer fit for purpose.

gjchester

bfcfan4ever wrote: »

No estimate has yet been given for when it might be resolved - I repeat it has now been over a month!!!! - DO I HAVE ANY RIGHTS/GROUNDS TO CANCEL??? - I am having to get another phone with someone else due to the business I am losing!! To me the contract is no longer fit for purpose.

Do you have a personal contract or a business contract with consequensial loss on it?

If you have a personal contract then theres not a great deal you can di, if you have a buisness contract with consequential loss you may be able to claim for lost buisness.

The mast could be down for any number of reasons, some in vodafones control, some not, so unfortuanlty you don't really have any rights that let you cancel the contract, your contracts terms and conditions will say that the network may be down for operational or maintiancne reasons from time to time.

buscape

Have a look here.

Vodafone are supposed to credit your line rental for the time the network is down.

chanz4

Can you ask for one of their signal boosters that goes on your wifi

thatsean

As the poster above says - ask them for a Sure Signal, or, buy one, make a formal complaint in writing and enclosed your receipt. £50 isn't much for business continuity.

The mast might be down for a number of reasons, from technical fault, vandalism to cable theft. Access and permissions to work are another issue when they are trying to get everything sorted.

Hope it's sorted soon.

Vodafone

Hi bfcfan4ever,

I have taken a look into this and I can see that as per Tom's post here on our eForum, this has now been resolved.

If you are continuing to have issues or would like to discuss this in more detail, you are more than welcome to contact me personally via the address here with WRT135 FAO Heidi in the subject.

Kind regards,

Heidi
Web Relations Team
Vodafone UK