Need Help With Stupid Buyer

John_T_5

scheming_gypsy wrote: »

theres a chance they don't use their registered email address so never received your mails and thought you were ignoring you. Why didn't you just reply to the mail you received?

I replied using the email address that their original message was sent from, it was the same address that their eBay account is registered to.

Upon inspection I am starting to become suspicious, the person who owns the eBay account is called Michael, the person who bought the item is called Mandy, the actual postal address listed in PayPal is to someone called Lee, they all share the same surname and the registered PayPal email address is different to the registered eBay email address.

aah

hasn't been signed for, therefore hasn't been received.

I presume you gave them instant positive feedback on their instant payment.

It is your end (via royal mail) that hasn't delivered (sic). So please stop calling your buyers stupid and get on and honour your profit raising agreement.

Sellers like you make ebay buyers sick.

FloFlo

John_T wrote: »

Registered items are returned to the sender after 7 days, it has now been 12 days since it was posted.

More like 7 weeks in reality.

MrsTinks

aah wrote: »

Sellers like you make ebay buyers sick.

I really don't think there is any need to enter down that path
Not saying that calling the buyer stupid is sensible either, but can we stick to the topic please

OP - I would contact their local sorting office and ask them if the parcel is with them. You don't want to refund them and they then hoof it down the sorting office and collect it... If you are willing to wave goodbye to the money just to get rid of them then refund them now and see the return of your glasses as a bonus if it happens Or claim of RM if they never sign for them...

John_T_5

aah wrote: »

hasn't been signed for, therefore hasn't been received.

I presume you gave them instant positive feedback on their instant payment.

It is your end (via royal mail) that hasn't delivered (sic). So please stop calling your buyers stupid and get on and honour your profit raising agreement.

Sellers like you make ebay buyers sick.

At what stage in the transaction I choose to give feedback is irrelevant to this thread, you are taking the opportunity to start a debate over a very old and mouldy chestnut.

I do not make buyers sick, eBay would be a better place if more sellers were like me, I have no desire to keep a buyer hanging on unnecessarily for a refund or replacement, I am well within my rights to have made the buyer wait before I opted to give her a refund as per the terms & conditions set down by eBay and PayPal but I prefer to expedite the process rather than be anally retentive and keep the buyer hanging on, I promptly offered her a refund or replacement and instead of her doing the common sense thing she turned it into a PayPal dispute.

Let me try and present to you a similair scenario based in the physical world since the facts of this thread seem to elude your understanding Ahh.

If you bought a TV from Argos and it broke down you would take it back to Argos, once you have arrived at Argos and the staff have offered you a replacement or refund would you instead of choosing, walk out of the shop and go to Trading Standards and ask them to mediate on your behalf for a refund that you could have had there and then?

Having contacted Royal Mail they haven't been able to locate the parcel and it has not been returned to me.

In the past when items have gone missing I have had to fill out a claim form and also get the recipient to fill out one also, I didn't bother this time because if I can't get the buyer to do a simple thing like reply to an email then I doubted she would fill out a claim form, again this is something that would have held up the refund process by weeks.

Since the dispute was opened I made three replies to the original message that the buyer posted in the Paypal dispute console, I received no replies to any of them, frankly I couldn't be bothered with the hassle so I refunded the buyer when it became apparent they were going to let the dispute run it's course without any further response.

Out of curiosity I checked the buyers feedback tonight and discovered that on the day of them first emailing me they had purchased an identical item slightly cheaper, so it appears that she had decided before she emailed me that she wanted a refund and not a replacement, if I had known she was trying to pull a fast one I would have dug my heels in.

It is buyers like her and posters like you Ahh that make me sick.

Kaminari_2

Make sure you reply to the dispute in the dispute console. Something as simple as - Have already offered replacement or refund. I am still waiting for a decision on what the buyer prefers. As soon as they let me know i will either refund or send out a replacement. If you do not reply and they close the dispute it will stop you from being able to leave feedback.

John_T_5

That is exactly what I did, I sent 3 mesages to her via the dispute console as well, I quoted from the emails I sent her and received no reply, I followed it up with 2 similair messages in and she still didn't reply, I probably should have waited for the dispute to conclude but I decided to refund her and end any contact with her.

aah

John_T wrote: »

It is ....posters like you Ahh that make me sick.

Now I was told off for suggesting that buyers were made sick. I did not personalise it, yet I cannot see a ticking off for this poster......

I am guessing that this poster has mis spelled my user name - its not an uncommon mis use of the language - and that this insult was heading in my direction.

I will continue to use ebay but will certainly never venture down this end of the otherwise excellent MSE boards again.

Best wishes to you all in your money raising efforts.

Caveat emptor.

StaffsSW

aah wrote: »

hasn't been signed for, therefore hasn't been received.

I presume you gave them instant positive feedback on their instant payment.

It is your end (via royal mail) that hasn't delivered (sic). So please stop calling your buyers stupid and get on and honour your profit raising agreement.

Sellers like you make ebay buyers sick.

This is the EXACT reason why sellers should not leave feedback immediately after payment. The transaction is not complete, and the seller is having problems with a buyer with an identity crisis and communication issue, and as a fellow seller, I would like to be warned by seeing a neg on their feedback. In my opinion it is factually correct to call this particular buyer stupid!

Unfortunately as the item was sent Recorded, it does not meet the Paypal Sellers Protection policy. Items must be sent by an ONLINE TRACKABLE method - currently Royal Mail Special delivery is the only truly viable option for this.

If the buyer comfirms they have not received the item after 15 working days, then refund without hesitation. Get yourself a form P58 from the Post Office, print off a copy of the auction and any emails or copies of the paypal dispute from the buyer and claim a refund. the maximum you can receive is £32 and you can claim up to 12 months after the due delivery date!


Any chance of sharing their eBay ID (even by PM) - I need to add the time-wasting, trigger-happy, self-righteous muppet to my blocked bidder list!! It's buyers like that that give ebay a bad name, regardless of how quick they pay. Anyone would make a quick payment if they were using a stolen credit card...!

StaffsSW

aah wrote: »

debt free by October 2014

Maybe you should start selling on eBay - it may help clear some debts??:p