Coop Bank Switch To Expensive 0844 Numbers.

Stuart_W

In the smartphone app that they have recently launched, this actually specifically includes all the standard landline 0161 numbers as you can see here:



This is the first time I've seem the bank officially advertise standard landline numbers for general customer services. They even refer to call costs in the app help guide.

By pressing the Contact Us icon on the tab bar, you will find several of The Co-operative Bank's phone numbers.

If you're using the app on an iPhone, pressing on a phone number, or the icon to the right of it, will allow you to call that number.

We've used phone numbers within The Co-operative Mobile Banking app especially for calling from mobile phones as the calls will be charged at local rates rather than national or premium.

Although...local rather than national? Not sure that's what they mean. If anyone did actually get local calls on their mobile, it's only local if you're close to Manchester.

realaledrinker

john1002 wrote: »

yes the number 01695 is still live but a recorded message tells you that it is changing soon to the 0844 number.

john

This number just takes you into the same queue as the 0845 & 0161 numbers. Happy to bet 01695 & 0161 ones will still work after the 0844 switch.

derrick

pcombo wrote: »

Not all 0844 numbers cost alot

you can get 0844 number ranging from

1ppm
2ppm
3ppm
4ppm
5ppm

i believe 5p is the max for this type of call.

Only from a BT landline,ALL other telcos, mobiles and call boxes will cost substantially more.

.

Stuart_W

derrick wrote: »

Only from a BT landline,ALL other telcos, mobiles and call boxes will cost substantially more.

.

You may speak for your own telco, but with the tariff I'm on from The Phone Co-op I pay no connection/call set-up fee, no 1 minute minimum or minute rounding, calls charged by the second and to the nearest tenth of a penny and I have a minimum call charge of 1.2p.

I think landline providers are not actually allowed to charge more than 5p per minute for 0844, but I could be wrong.

System

On the Phone Co-op's current tariff, calls to the 0844844 range are tariff g6, charged at 7.18 p/minute.
http://www.thephone.coop/images/stories/support/price_lists/Residential_Rates.pdf

derrick

Stuart_W wrote: »

You may speak for your own telco, but with the tariff I'm on from The Phone Co-op I pay no connection/call set-up fee, no 1 minute minimum or minute rounding, calls charged by the second and to the nearest tenth of a penny and I have a minimum call charge of 1.2p.

I think landline providers are not actually allowed to charge more than 5p per minute for 0844, but I could be wrong.

As I said before, only BT have a cap, due to the way they are regulated, and even they, as all others, do not include 0844 numbers in plans/packages/bundles, so you will always pay to call them and with the exception of BT always more than 01/02/03 numbers.

.

MoneySaverLog

If I was with a bank that forced me to call a 0844 number, I'd take all my money out and switch. If enough people did this stating this as the reason for leaving they might think again about these rip off numbers.

zkw29

According to a "leaked" memo, it looks like they might be rethinking this idea.

http://www.guardian.co.uk/money/2012/jul/13/coop-pulls-back-from-0844

skybluesaver

I called up there credit card customer services to enquire why they were switching to 0844 numbers & was read from a script the biggest load of old tosh i've ever heard from their ever worsening customer services.
Thinking of switching to a more ethical bank?

pqrdef

From my records (don't ask) I see that Alliance & Leicester used to answer to 0844 800 9000 before they became completely submerged. But my calls to them don't seem to have been absurdly expensive - e.g. 35p for 5 minutes.

I've also got an 0844 number down for Barclaycard. Is that right?