Littlewoods 3 failed delivery dates. Very angry!

Malibulila

Very briefly, Ordered a car bed for my 2 year old at the end of May (via Agent) with Littlewoods catalogue. Expected delivery date by 19 June latest. Date passed and called them up to let them know I had been largely waiting indoors for weeks waiting for the delivery. Apologies were handed out and delivery was promised within 8 working days. 8 working days passed so called them again to express disappointment and told them the item ordered was not a luxury item, it was an essential item and that I had removed the cotbed with expectation of arrival of the new bed (My 2 year old has been sleeping in our bed which has massively knocked him out of his night time routine)

Apologised to again and promised faithfully this time that he would make it his duty to make sure I had the item within 3 working days.

Recieved a 'one ringer' call this morning, didn't recognise number so googled it and yay, it was from the delivery network so waited in all day again, son has missed nursery so i wouldn't miss delivery and absolutely nothing has been delivered or attempted.

Status on the account says it is still on the truck!!!

I'm furious....Where do I stand now?? Made so many promises and given so many dates, I'm physically sick of waiting in the house now. I feel like they are taking the utter p*** out of me now.

What can I do to get the bed I ordered 5 weeks ago??

ThumbRemote

Unfortunately most of the problems have been caused by yourself, not Littlewoods.

Your first mistake was getting rid of the cot bed before you had the replacement. That is entirely your own fault, and you can't blame Littlewoods for that. You would have put your son our of his routine anyway.

Your second mistake is to keep waiting in. Unless they give you a specific date for the delivery, why on earth would you sit around the house?

If the item is on the truck for delivery, presumably it may turn up in the next few days. You can chase Littlewoods (or presumably the agent) to find out where it's gone. You may have rights for a refund and be able to buy elsewhere, but that will almost certainly take longer than waiting for the bed.

Malibulila

The original date to be delivered by was the 19th of June. I had to move the cotbed out as I have a very small house. Hardly my fault when expecting to set a new bed up on the 19th latest, which would not put my child out of a routine as he would still be in his room, rather than mine.

Secondly, as they would not commit to a date and I was told to "wait for delivery" and that "the delivery company do not always call your phone to alert you to delivery" this was from Littlewoods themselves.

Thirdly, if I was at fault, then why did Littlewoods apologise twice and tell me that it was unacceptable and that I would be absolutely guaranteed delivery within 3 working days from last Wednesday evening. Go figure!

Why not expect delivery today when I recieved a missed "one ringer" call from the delivery company?? Not unreasonable to expect something I have been promised by the person I spoke to last week from Littlewoods now is it??

Also, If I miss delivery, how long am I expected to wait next time as someone already commented on a missed delivery on this very section of the forum, they will presumably be very low on the list of priorities.

I don't see where I'm at fault when I have done all Littlewoods asked me to do and they have already admitted fault.

Shouldn't have to take blame for ordering an item and then...oh my word...actually expecting it!!

Littlewoods

Hi Malibulila,

We're sorry to hear you're experiencing problems with your delivery.

Unfortunately, we can never guarantee delivery dates as sometimes, circumstances may be completely out of our control. Thats why we state in our terms and conditions:

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

However, we will be able to look into this for you if you email your details to us at [EMAIL="Help@Littlewoods.co.uk"]Help@Littlewoods.co.uk[/EMAIL]. We will be able to respond as soon as we receive the email.
Hope this helps & apologies for any inconvenience this has caused.


Chris


Littlewoods Network Team

Malibulila

Thankyou for your reply Littlewoods.

I have read the terms and conditions, I was aware of that when phoning. What I would like to know is why was I promised 2 further delivery dates by your phone operatives? (I'll find out who when I contact the agent whose account it is)

That system is deeply flawed if I may say so. How on earth do you expect anyone to recieve larger items other than staying indoors and simply waiting for weeks on end? (with the expected delivery date changing frequently)

Again, If I happen to be out and miss a phonecall from the delivery driver (more than likely as I only had a one ring call), I would have to arrange redelivery. So my options are wait in for possibly weeks and weeks on end or miss delivery and start all over again....And maybe, on the offchance that I'm in, I may catch delivery.

The system needs looking at. Googling it brings up literally hundreds and hundreds of other customers complaining about the same thing, particularly in this year alone.

For the record, My Mother is the agent, we are in close contact so nothing has been missed here and our family have been customers from the same networking of catalogues for 20 years now, where things were fine up until now. Not the service that is expected and after this, I can guarantee, I won't be using Littlewoods again, unless delivery dates can be agreed upon and set up like any other large delivery company does.

piglet25

For the record you aren't the olny one -I had five delivery dates for my daughters new bedand guess what? never arrived. Went missing and got replaced five times for delivery, after the fifth failed delivery I told them to forget it as I had also got rid ofher bed in anticipation of the new one arriving on the first date given to me for delivery. And not a sorry in sight!

Malibulila

Sorry to hear that Piglet25, That's awful! Just as the phone operative agreed with me about the bed not being a luxury item but an essential item and promising faithfully I would recieve it Today at the very latest and not recieving it, I am at the end of my tether. I don't see what the big deal is in setting a delivery date for larger items. Every other company that sells beds does it.

If I don't recieve it Tomorrow (It's been "on the truck" since Friday) I'll be cancelling it and won't be using Littlewoods again.

Only used Littlewoods for conveniance. Absolutely nothing about this experience has been conveniant!

Littlewoods

Malibulila wrote: »

Thankyou for your reply Littlewoods.

I have read the terms and conditions, I was aware of that when phoning. What I would like to know is why was I promised 2 further delivery dates by your phone operatives? (I'll find out who when I contact the agent whose account it is)

That system is deeply flawed if I may say so. How on earth do you expect anyone to recieve larger items other than staying indoors and simply waiting for weeks on end? (with the expected delivery date changing frequently)

Again, If I happen to be out and miss a phonecall from the delivery driver (more than likely as I only had a one ring call), I would have to arrange redelivery. So my options are wait in for possibly weeks and weeks on end or miss delivery and start all over again....And maybe, on the offchance that I'm in, I may catch delivery.

The system needs looking at. Googling it brings up literally hundreds and hundreds of other customers complaining about the same thing, particularly in this year alone.

For the record, My Mother is the agent, we are in close contact so nothing has been missed here and our family have been customers from the same networking of catalogues for 20 years now, where things were fine up until now. Not the service that is expected and after this, I can guarantee, I won't be using Littlewoods again, unless delivery dates can be agreed upon and set up like any other large delivery company does.

Hi Malibulila,

The reason you will have been given two different dates by two different advisors is that this would have been the expected dates given to the advisors at the time that the phone calls were made.

We wouldn't expect anyone to have to wait in for weeks for a parcel. We have an online tracking facility on our website which can be accessed 24/7 and we also try to telephone customers who are expecting large items to arrange a suitable delivery date and time slot.

Although we do receive delivery complaints, the amount of complaints we receive are tiny in comparison to the amount of successful deliveries we achieve on a daily basis. However, this is why we are here; to help our customers deal with delivery or any other enquiries they may have in regards to their accounts.

Please feel free to email us at the above address if you want us to look into this further for you.

Many Thanks

Chris

Littlewoods Network Team

melbell

Malibulila wrote: »

The original date to be delivered by was the 19th of June. I had to move the cotbed out as I have a very small house. Hardly my fault when expecting to set a new bed up on the 19th latest, which would not put my child out of a routine as he would still be in his room, rather than mine.

Secondly, as they would not commit to a date and I was told to "wait for delivery" and that "the delivery company do not always call your phone to alert you to delivery" this was from Littlewoods themselves.

Thirdly, if I was at fault, then why did Littlewoods apologise twice and tell me that it was unacceptable and that I would be absolutely guaranteed delivery within 3 working days from last Wednesday evening. Go figure!

Why not expect delivery today when I recieved a missed "one ringer" call from the delivery company?? Not unreasonable to expect something I have been promised by the person I spoke to last week from Littlewoods now is it??

Also, If I miss delivery, how long am I expected to wait next time as someone already commented on a missed delivery on this very section of the forum, they will presumably be very low on the list of priorities.

I don't see where I'm at fault when I have done all Littlewoods asked me to do and they have already admitted fault.

Shouldn't have to take blame for ordering an item and then...oh my word...actually expecting it!!

You should as if you ordered via an operator you would have been told "Do not dispose of your old bed or wait in until you get a call from the relevant 2 man depot confirming delivery"

Before you say "No I didn't how would you know anyway" I've been a SDG operator and you are told to say that.

inspace

I have been a customer of Littlewoods for about 10 years and buy loads from them and very rarely have a problem - but I too had problems when I ordered a bed waited weeks for the call and when they did at last ring me to arrange delivery and set a date they didnt turn up - when I looked online it said delivery cancelled by customer (why would I do that) took 2 more weeks before I got it - it seems It could be an issue with the poeple who deliver beds - I had no problems with other large items (mainly electrical).

ThumbRemote

Malibulila wrote: »

I don't see where I'm at fault when I have done all Littlewoods asked me to do and they have already admitted fault.

Shouldn't have to take blame for ordering an item and then...oh my word...actually expecting it!!

Littlewoods have admitted fault for missing their estimated delivery dates - as well they should, it sounds like the service has been very poor.

However, it has been entirely your choice to dispose of the old bed and to be "largely waiting indoors for weeks" for the delivery. They cannot be held responsible for this.