False delivery claim

rinadharris

Hi
I ordered goods online to the value of just over £120. I chose to have them delivered via Royal Mail 2nd Class.
The company sent them via Yodel, without my knowledge.
I did not receive the goods although the website I bought them from claims that they were delivered. They sent me the tracking information, and a copy of the signature that signed for delivery. It is not my signature but is my first name. (I NEVER sign with just my first name - and the writing is completely different to mine.)
So, either someone has fraudulently signed for and kept my parcel, or (I think, more likely) a driver has claimed to have delivered my parcel and fraudulently signed for it in my name.
The website has so far refused to do anything, claiming simply that the goods were despatched and delivered.
What do/can I do?
thanks
rdh.

bazster

Write to them, snail mail (recorded) not email. Send them a photocopy of your signature on your passport, your driving licence and anything else you can think of that can't easily be falsified, alongside a copy of the duff signature, so that the difference is obvious.

Tell them that they have two weeks to either fulfil the order or give you a full refund, and if they don't you'll begin an action in the Small Claims Court.

And tell us who they are.

luv_or_h8_me

I agree with the above!

I'm having the same issue at the moment, I live in a block of private apartments and things go walkies all the time. I've wrote to the company, just waiting for a response...

POPPYOSCAR

Hope I do not have the same problem.

I was supposed to get a delivery from Republic yesterday, did not arrive, tracking says delivered.

POPPYOSCAR

Yodel are a shambles!!

Parcel says delivered but now there is another entry to say it is in the Depot!!

Should of had it delivered to store - perhaps that would have been easier.



Now out on the van again but no sign of delivery!!

Flyboy152

rinadharris wrote: »

Hi
I ordered goods online to the value of just over £120. I chose to have them delivered via Royal Mail 2nd Class.
The company sent them via Yodel, without my knowledge.
I did not receive the goods although the website I bought them from claims that they were delivered. They sent me the tracking information, and a copy of the signature that signed for delivery. It is not my signature but is my first name. (I NEVER sign with just my first name - and the writing is completely different to mine.)
So, either someone has fraudulently signed for and kept my parcel, or (I think, more likely) a driver has claimed to have delivered my parcel and fraudulently signed for it in my name.
The website has so far refused to do anything, claiming simply that the goods were despatched and delivered.
What do/can I do?
thanks
rdh.

On what evidence do you base this assumption?

POPPYOSCAR

bazster wrote: »

Write to them, snail mail (recorded) not email. Send them a photocopy of your signature on your passport, your driving licence and anything else you can think of that can't easily be falsified, alongside a copy of the duff signature, so that the difference is obvious.

Tell them that they have two weeks to either fulfil the order or give you a full refund, and if they don't you'll begin an action in the Small Claims Court.

And tell us who they are.

If it was paid by Credit card can they not just ask the credit card provider to do a reversal?

bazster

POPPYOSCAR wrote: »

If it was paid by Credit card can they not just ask the credit card provider to do a reversal?

(i) The OP didn't say he/she wanted a refund, possibly the goods are still wanted

(ii) Clearly there was more than one item, so for a total cost of £120 obviously at least part of the order, and possibly all of it, is not covered by Section 75 of the Consumer Credit Act 1974 (minimum £100 per item).

(iii) He/she could ask them to do a chargeback, but it's not guaranteed to succeed, and see (i) above.

George_Michael

Flyboy152 wrote: »

On what evidence do you base this assumption?

You only highlighted half a sentence, which totally changes what the OP actually wrote.

So, either someone has fraudulently signed for and kept my parcel, or (I think, more likely) a driver has claimed to have delivered my parcel and fraudulently signed for it in my name.

And as someone did sign the OP's name and it wasn't them, I can't think of any other scenario apart from the two mentioned above.

mazza111

Had this with yodel and some other couriers, it's not just yodel. Echo what's been said about writing to the company you bought the goods for. When it's happened with me in the past, they have usually sent a form out for me to sign to say that the items haven't been received.

real1314

I'd suspect two things:-

1. That Yodel have a target delivery time that they are failing to meet, so are falsely claiming delivery before it has actually happened.

2. That in some cases people in the delivery chain might be purloining goods.

The former is probably the most common, and if people mostly do not check on-line and just accept that something arrives when it arrives, they will keep getting away with it.

nb. Scenario 1 may be driven by a corporate strategy to falsely retain contract, or could go down to individuals trying to get a completion bonus; or it could lie anywhere in between. :cool: