Imtimidating seller

i_love_freestuff

If he hadn't been such a bully ( not the word I want to put but I'm a lady ) I would of helped him get his money back through RM. I haven't answered him but I am so tempted to.

It took me a while to work it out too I believe its thief

dt3887

aaaah theif does fit in nicely.
even if he was beeing reasonable, its not for you to help him with RM. its down to him. put simply as others have said, he is talking out his poo pipe. claims he sent it standard mail, but can categorically say it was delivered, and by whom?? out of curiosity, where about in scotland is he?

techspec

Although i would ignore them, as i said earlier - i would still keep reporting each message to Ebay for harrassment.

Crowqueen

dt3887 wrote: »

aaaah theif does fit in nicely.
even if he was beeing reasonable, its not for you to help him with RM. its down to him. put simply as others have said, he is talking out his poo pipe. claims he sent it standard mail, but can categorically say it was delivered, and by whom?? out of curiosity, where about in scotland is he?

Whilst I wouldn't want to disagree with this in principle, and seller's actions defy any claims to reasonableness whatsoever, in practice buyers have to confirm to RM when contacted during a claim that the item did not arrive.

Many reasonable sellers have a bee in their bonnet about INR claims. As a buyer it's difficult to convince some people that I've had about seven instances of INR over the past two years out of a total of about 170 transactions on eBay (all but two eventually turned up), but some insist it doesn't happen and that everyone is behaving fraudulently. They think that 'honest buyers' would always jump through a lot of hoops, whether opening a dispute to get their money back (which is insta-neg from me) or filling in spurious forms they have downloaded from the internet designed to bully and intimidate 'honest' buyers into admitting that they are trying to steal something from them.

Realistically, this gets them nowhere, as they find out. Buyers have a cast-iron right to an item or their money back; on eBay this translates into the dispute procedure, which gives people more protection against private sellers (which the law does not at present cover quite so tightly as business sellers).

OP - report any messages you need to report to eBay and detach yourself. Assuming you have your money back, this person is full of hot air and will eventually give up on you and go and find his next victim.

porto_bello

Crowqueen wrote: »

Many reasonable sellers have a bee in their bonnet about INR claims. As a buyer it's difficult to convince some people that I've had about seven instances of INR over the past two years out of a total of about 170 transactions on eBay (all but two eventually turned up), but some insist it doesn't happen and that everyone is behaving fraudulently. They think that 'honest buyers' would always jump through a lot of hoops, whether opening a dispute to get their money back (which is insta-neg from me) or filling in spurious forms they have downloaded from the internet designed to bully and intimidate 'honest' buyers into admitting that they are trying to steal something from them.

I can see why a reasonable seller would have a bee in their bonnet if after responsibly refunding a buyer without delay and pursuing a RM claim in slower time, the seller discovers that the buyer they so promptly refunded, now wants to avoid answering questions from RM.

This would result in the responsible seller losing the payment, the item and the RM claim. In contrast, the buyer has at worst lost nothing and the seller must be wondering if the buyer also got a free item.

On the very rare occasions that I've had an INR situation, I've consciously stated to the seller that I'm happy to support them in their claim against RM - that usually helps things along.

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That said, the seller here seems unhinged. I'd say the situation shows signs of going beyond an INR despute and moving on into harassment. Personally, I'd keep the messages and if anything arrives that is straight forward threatening, as well as contacting eBay, I'd take the details along to the Police, along with all the previous messages.

Crowqueen

Yes, but some people go into overkill.

I'd be happy to fill in RM's own form, as would most people if contacted. But I would not be happy to open a dispute so eBay can 'monitor' me, or fill in some unofficial form designed to intimidate me into dropping a claim.

Some people claim that 'XXX' amount of money is what they need to put food on the table - but forget that if the buyer doesn't have what they ordered, then that money is not theirs.

The reality is, most claims are genuine, I've asked 'where is my item' 7 times since 2010 (I had another claim in 2008), and most are sorted decently. The twice I've been to dispute it has ended badly for the seller as I don't tend to open disputes until I have heard back several times from the seller and all other avenues have been exhausted at my end and theirs.

It's not the buyer's job to get the item to them, it's the seller's job. Most people can handle that without a problem. It's the suspicious, or greedy, or infantile, that can't accept that a customer without an item needs their money back without having to jump through hoops.

Plus, if you are co-operative with your buyer, you can expect them to be co-operative with you. What goes around comes around - treat your buyers decently, as the ones who pay you either wages or pocket money, and they will treat you with respect.