HolidaySafe Travel Insurance - Your Feedback

Holidaysafe_Representative

Hi san8888,

As per my original reply on Trust Pilot;

Thank you for your review, my name is Amber and I am part of the Holidaysafe team. I am so sorry to hear your possessions were stolen, and that you were subsequently dissatisfied with the outcome of your claim. It is very difficult for me to comment on cases on a public forum such as this, but our policy wordings do make our T&Cs very clear in terms of excess, claims procedures and necessary evidence. If you would like to make an official complaint, please visit https://www.holidaysafe.co.uk/complaints/ and complete the short form. Once again I am very sorry for any and all inconvenience caused. Kind regards, Amber

Did you make an official complaint? If not I would be happy to raise one on your behalf? Simply email responses@tifgroup.co.uk or complete the form on the page above.

Kind regards,

Amber

Shak1234

Just a quick post from me to say a big thank you to Amber, who was a massive help in escalating and resolving the issues I was having with my claim.

I stumbled across this thread after the company failed to respond, but Amber had things moving within just a few hours.

I have now received confirmation of settlement (the figures were correct) and await payment.

Roybilltom

Good luck with the claim Shak1234 - but I suspect that you've not received any payment yet !
This "Brand Manager for Holidaysafe" (Amber) has been responding to never ending criticisms on this forum since Oct 26th 2012. Their response to claims can only be described as appalling and I'm baffled why MSE are still giving this outfit such prominent publicity. I've now switched to COVERWISE.CO.UK (underwritten by part of the AXA Assistance group of companies) for travel insurance. Their prices are very similar and hopefully their claims dept. will perform in a prompt professional manner and not make their unfortunate customers jump through hoops !

Holidaysafe_Representative

Hi Roybilltom,

Thank you for your post, my name is Amber and I am the Manager for Holidaysafe Travel Insurance.

I am so sorry to hear you were dissatisfied with the service you received from our appointed claims team. I appreciate you have now switched providers, but I would still like to investigate your feedback as a matter of urgency.

To allow me to do this, can you please send your details to responses@tifgroup.co.uk? If you haven't already, I can also raise an official complaint on your behalf?

Once again I am very sorry for any and all inconvenience caused.

Kind regards,

Amber

downshifted

Front page of the Times dated 20 November makes it clear what a shower TIF Group are, being investigated for fraud by the Financial Conduct Authority and their doctors for medical negligence by the BMC

dacouch

Posted without comment

poggersthegreat wrote: »

My teenage daughter is on a gap year before going to university and purchased what she thought was the ideal backpackers insurance policy, underwritten by TIF. Unfortunately whilst in Cambodia she was involved in a very nasty boat accident, through no fault of her own, and suffered a broken back. Prior to this, her mobile phone had been stolen, so she asked me to coordinate medical treatment from the UK. She was taken by ambulance on a four hour trip to Phnom Penh where the clinic she was taken to demanded $400 to cover the cost of an MRI scan before they would even see her! This company have been absolutely appalling the whole way through. I had to constantly telephone them to see what was happening to my daughter. The Foreign Office sent an official from the local embassy in Phnom Penh to see my daughter and told me to get her out of there asap as it was not a good hospital. I telephoned the insurers to ask them to move her and this took many days, during which time both my daughter and husband and I were desperately worried, wondering what was going on. When I phoned the emergency helpline, I expected them to say that they would take care of everything and not to worry. Not the case. I had to phone five or six times a day to get updates. I was not kept informed at all. My daughter wished to be repatriated to the UK as she was terrified that she was going to be left paralysed and wanted the best treatment. The insurers kept stalling about making the arrangements, all the while my teenage daughter was languishing in a Cambodian clinic, alone, afraid, with a broken back!!! To cut a long story short, I ended up flying out there myself, spending thousands of pounds on flights (my daughter had to remain lying down as much as possible, meaning we had to fly business class), hotel, etc and have submitted a claim for reimbursement over a month ago. Only just had acknowledgement of my claim form. Have no idea when I am going to be reimbursed. Absolutely appalling.

"A whistle-blower said: 'I remember patients needing life-saving or life-changing operations and [the doctor] just wouldn't pick up the phone for weeks.

'Patients would say, and I agree, practice was to frustrate the patient's family so much that they would either give up or pay for the treatment themselves.'

https://www.dailymail.co.uk/news/article-6409093/Boots-travel-insurer-faces-fraud-medical-negligence-probes-deaths-customers.html

Holidaysafe_Representative

For any customers concerned about the recent allegations made in The Times:

We would like to reassure all Holidaysafe customers that the accusations against Holidaysafe and tifgroup are completely untrue, we stand by our philosophies which are based on years of experience, expertise and putting the customer first.

We have put together information on why we work the way that we do here: https://philosophies.tifgroup.co.uk/. You can also read our official press statement here: https://www.tifgroup.co.uk/blog/response-to-allegations-by-the-times/.

If anyone has any questions or queries, please feel free to email me directly via Holidaysafe@tifgroup.co.uk.

Kind regards,

Amber (Holidaysafe Manager)

uk1

Hi Amber, just a couple of questions I ask here because I think others are also interested.

Firstly, is your post intended to include Holidayrisks?

Secondly, what is pretty alarming for customers is the feedback on Trustpilot with respect to TIF claims handling. It gives the clear impression that claims are being "neglected" to put it mildly.

What is TIFs' specific and detailed defence of the volume and detail of those comments. Is it that TIF acknowledges that there was a problem or that there hasn't been one. The comments on Trustpilot seem to triangulate with the press coverage.

I think confidence in TIF for many is based on whether they believe that they are in fact covered for the purposes they bought a policy.

Thanks.

Mark_Bedford

Just seen this post from August 2018.....“My 71 year old mum is currently stuck in Cuba. After being on holiday for a week she fell and fractured her hip. She had to wait over a week (3 hospitals and a 12 hour drive by ambulance to the latest one) for an operation to replace her hip. Covered2go has been of no help and continually fob her off. They are trying anything and everything they can to get out of paying her medical bills. She is desperate to just get home as she has been there for almost 7 weeks. This is absolutely disgusting! Even the embassy are disgusted with the delay and lack of help and support.”

csgohan4

Looks like a POnzi scheme and it will fold soon