O2 unlimited data bolt on simplicity contract. Not so unlimited.

DUTR

dj_andy wrote: »

Thanks guys, I'm on a simplicity contract so I can easily leave.

It says Unlimited not Unlimited with a star or Unlimited until O2 thinks that somehow I'm affecting other customers on my account page. I'd post a screen shot but I'm not allowed!

I can't find a term or a condition that says I'm limited, I've searched many times.

Three in my area is actually very bad because they seem to have lack of back haul due to the limits of internet in the area full stop, but I agree otherwise on speed!

It is unlimited, but they do have a fair us policy which is well over 1gb, my colleague used 11gb in one month (not intentionally) and they sent him a text, my bro was blatantley 'abusing' it he was not using that much but somehow he feels downlaoding DVDs constantly is not in breach, quite rightly they terminated the data on his account, mine is unlimited on simplicity too, but to be honest nowadays even with a smartphone I struggle to use 300mb of sensible useage.

dj_andy

There's a line between excessive usage because of downloading DVDs and using it for activities like Skype to friends/contacts around the world.

As I just said on another forum, as regards my usage, if they're struggling to cope with capacity, why are they happy to roll out speeds faster than the average broadband connection in the UK? That encourages heavier use, and also suggests to me that it can be used for more than browsing just "mobile" web pages.

What about LTE? Do you suggest they cap it then when they're advertising speeds faster than BT Infinity...? Yeah we've got LTE, but you can't do much with it because you'll affect other customers, so no Youtube, Skype or other things like that!

4GB in a month is tiny amounts of data by today's standards, and that would have had naff all affect on any customers as the peak speed I could achieve should I have wanted to really abuse is about 1mbps due to being in a poor signal area.

corbyboy

dj_andy wrote: »

4GB in a month is tiny amounts of data by today's standards, and that would have had naff all affect on any customers as the peak speed I could achieve should I have wanted to really abuse is about 1mbps due to being in a poor signal area.

So are you using the data from your mobile via your laptop? If so this is probably against O2's terms.

System

corbyboy wrote: »

So are you using the data from your mobile via your laptop? If so this is probably against O2's terms.

It's not, O2 allow tethering

buscape

He's not tethering (and O2 allow it in any case):

dj_andy wrote:

And before you shout at me about tethering, I'm using a modified Atrix (i.e CM7) and it is not booting into the normal webtop mode which some people would consider as tethering

I'm with dj_andy here, unlimited should mean unlimited.
Have you decided what you're going to do yet?

dj_andy

corbyboy wrote: »

So are you using the data from your mobile via your laptop? If so this is probably against O2's terms.

My phone has a laptop docking station, but I'm not booting into the linux distro that it normally invokes, but rather using a blown up screen size effectively

I'll actually argue that because I'm using my phone even if I did use that that it shouldn't technically be classed as teathering.

The move to giff gaff on a permanent basis might be an option, or maybe three with their one plan (more of a viable option!)

What I find more amusing is when you challenge O2 to define what they mean by "Data", which actually means in the terms of computers "The quantities, characters, or symbols on which operations are performed by a computer, being stored and transmitted in the form of electrical signals and recorded on magnetic, optical, or mechanical recording media" so that means anything that uses the internet in my book, but O2 can define it as web browsing, and emails only. And also what is excessive, they give me the whole cobblers "most people don't use over 1GB". Some people do, and they should be able to accommodate for this, as i'm not their, and I quote average "consumer".

dj_andy

This was an interesting read:

which.co.uk/documents/pdf/cap-bcap-guidance-on-the-use-of-unlimited-claims-in-telecoms-advertising-which-response-246069.pdf

DUTR

dj_andy wrote: »

4GB in a month is tiny amounts of data by today's standards, and that would have had naff all affect on any customers as the peak speed I could achieve should I have wanted to really abuse is about 1mbps due to being in a poor signal area.

I'm not so sure as many do not break 1gb or even 500mb, typically several times per day I will check my email, facebook, browse a couple of forums, bbc news, the weather updates 4 times per day, I may use the traffic monitor 1hr per day, check my bank accounts, however when I was tethering to my netbook and typically constant between 0830-1730 the usage was still under 1gb.
I understand each individual's usage will vary from person to person, and I don't think they will be fussed with the odd heavy hit every now and then,
this is my month so far

31 May 12 00:20:27 wap.o2.co.uk 11547 0.000
01 Jun 12 00:21:30 wap.o2.co.uk 596 0.000
02 Jun 12 17:28:04 wap.o2.co.uk 29 0.000
04 Jun 12 23:15:52 wap.o2.co.uk 67 0.000
04 Jun 12 23:36:00 wap.o2.co.uk 42 0.000
05 Jun 12 01:12:50 wap.o2.co.uk 2224 0.000
06 Jun 12 22:12:45 wap.o2.co.uk 8413 0.000
07 Jun 12 17:25:12 wap.o2.co.uk 53 0.000
08 Jun 12 15:46:37 wap.o2.co.uk 10390 0.000
13 Jun 12 06:36:19 wap.o2.co.uk 8205 0.000
14 Jun 12 07:45:23 wap.o2.co.uk 11375 0.000
15 Jun 12 00:08:06 wap.o2.co.uk 16357 0.000
15 Jun 12 23:34:43 wap.o2.co.uk 57 0.000
16 Jun 12 00:04:43 wap.o2.co.uk 10493 0.000
17 Jun 12 01:21:11 wap.o2.co.uk 4621 0.000
17 Jun 12 23:46:49 wap.o2.co.uk 8 0.000
18 Jun 12 00:16:50 wap.o2.co.uk 33018 0.000
19 Jun 12 00:08:47 wap.o2.co.uk 23532 0.000
20 Jun 12 00:14:59 wap.o2.co.uk 1429 0.000
20 Jun 12 23:53:37 wap.o2.co.uk 3 0.000
21 Jun 12 00:23:37 wap.o2.co.uk 14436 0.000
22 Jun 12 00:24:13 wap.o2.co.uk 43359 0.000
23 Jun 12 00:00:45 wap.o2.co.uk 7305 0.000
24 Jun 12 00:08:32 wap.o2.co.uk 43230 0.000
24 Jun 12 23:37:38 wap.o2.co.uk 124 0.000
Total volume 313,382 For your info, this is roughly 306.04 MB
but even 2 years ago (was the world cup not on?)
15 Jun 10 00:00:14 wap.o2.co.uk 2863 0.000
16 Jun 10 07:32:16 mobile.o2.co.uk 34593 0.000
16 Jun 10 09:13:33 wap.o2.co.uk 140 0.000
17 Jun 10 07:31:15 mobile.o2.co.uk 52 0.000
17 Jun 10 09:47:51 wap.o2.co.uk 91 0.000
18 Jun 10 07:34:54 mobile.o2.co.uk 18 0.000
18 Jun 10 09:26:36 wap.o2.co.uk 459 0.000
19 Jun 10 09:26:02 wap.o2.co.uk 105 0.000
20 Jun 10 09:07:18 wap.o2.co.uk 481 0.000
20 Jun 10 17:55:14 mobile.o2.co.uk 177 0.000
21 Jun 10 07:22:31 mobile.o2.co.uk 97 0.000
21 Jun 10 09:47:53 wap.o2.co.uk 8152 0.000
22 Jun 10 07:42:57 mobile.o2.co.uk 56 0.000
22 Jun 10 09:47:51 wap.o2.co.uk 11629 0.000
23 Jun 10 09:47:53 wap.o2.co.uk 4434 0.000
24 Jun 10 07:36:26 mobile.o2.co.uk 47 0.000
24 Jun 10 08:37:52 wap.o2.co.uk 205 0.000
25 Jun 10 07:34:04 mobile.o2.co.uk 54 0.000
25 Jun 10 08:44:27 wap.o2.co.uk 890 0.000
26 Jun 10 09:47:50 wap.o2.co.uk 151 0.000
27 Jun 10 09:47:50 wap.o2.co.uk 109 0.000
28 Jun 10 07:33:15 mobile.o2.co.uk 93 0.000
28 Jun 10 08:39:55 wap.o2.co.uk 346 0.000
29 Jun 10 07:39:43 mobile.o2.co.uk 76 0.000
29 Jun 10 09:47:53 wap.o2.co.uk 99 0.000
Total volume 117,926 For your info, this is roughly 115.16 MB

23n1th

This really annoys me about companies.

Basically beware of anything that claims "upto" for download limits on your broadband package, because 99% of the time its a lie.

And on mobile broadband (including mobile data) unlimited is a lie as well.

dj_andy

DUTR wrote: »

I'm not so sure as many do not break 1gb or even 500mb, typically several times per day I will check my email, facebook, browse a couple of forums, bbc news, the weather updates 4 times per day, I may use the traffic monitor 1hr per day, check my bank accounts, however when I was tethering to my netbook and typically constant between 0830-1730 the usage was still under 1gb.
I understand each individual's usage will vary from person to person, and I don't think they will be fussed with the odd heavy hit every now and then,
this is my month so far

When I have broadband at home, I use my wifi on my phone so that it's on my local network, same as when I am at work.

Its fine if you don't take advantage of your phone's features, I don't normally go over 1GB in a month, but the time when I need to use this "unlimited" data because its "unlimited" its actually limited, contradicting the definition of the word "unlimited". This is because of my lack of fixed connection, my general usage is done on my phone until such time that I get a fixed connection (albeit to a very reduced degree because of the speed limitations more than anything).

Once I get my fixed line it will be back to 1GB or less, but still, they're not meeting the criteria of "Unlimited". And that's my point.

What also annoys me is the way they lie and say "You're affecting other customers experience"... how in hell is using 4GB over a couple of weeks going to impact on anyone? I'm not maxing out the mast with some crazy hack thus slowing everyone else down am I?