Am I entitled to a full refund

unholyangel

Simple_but_hopefull wrote: »

I received the items on 18/06/12 at 13:00 and sent my first email of complaint within one hour of receipt incuding photos of the damaged dress as required by the policy on their website, they emailed me back within 24 hours of each responce and I have replied to them instantly. I contacted both Barcleys and Paypal on the 22nd when I couldn't get them to offer past 25% of the total as a refund.

But which date did you make the payment via paypal to them? When you go into your paypal history, does it allow you to open a dispute on the transaction ?

Simple_but_hopefull

I paid using paypal on May 17th, It allowed me to open a dispute but then I got an email back saying your refund request has been declined and when opening the mail it says edresses global has declined your request.

bazster

Simple_but_hopefull wrote: »

I paid using paypal on May 17th, It allowed me to open a dispute but then I got an email back saying your refund request has been declined and when opening the mail it says edresses global has declined your request.

Did you escalate the dispute into a claim? It sounds as though you may not have exhausted the PayPal claims process yet.

Simple_but_hopefull

It didn't give me any option that I could see to do that, thanks i'll go back to paypal and have another look

wealdroam

bazster wrote: »

The personal details are in the public domain already, as is the case for all directors of UK-registered companies:

Oh yes, I'm well aware of that, but rules is rules...

I posted a company director's name and address but it's gone, why?
Forum users should not post their or anyone else's personal details (full names, email addresses, home addresses or telephone numbers) on the forum or send them via PM (private message). This includes personal details found on public look-up sites such as Whois.com and Companies House.
Posters should also not harvest, collect or use information about others, including e-mail addresses.

bazster

wealdroam wrote: »

Oh yes, I'm well aware of that, but rules is rules...

OK, edited accordingly, wouldn't want the OP to miss out on the opportunity to give Steve a call...

sarahbel

Within 45 days you can make a paypal claim - you could try to escalate it. They cannot just decline a claim I think. What is their returns policy on their website?

tomwakefield

http://www.sitejabber.com/reviews/www.dressesonlinesale.co.uk
http://www.scamfreeinternet.com/scam-list/#comment-10433
http://www.reviewstalk.com/complaints-reviews/dressesonlinesale-co-uk-l14221.html
http://www.toppromwebsites.com/dresses-online-sale-co-uk-reviews-scams-do-not-buy-dressesonlinesale-co-uk.html

Scam website methinks. Get in a claim ASAP. I reckon this is paypal's responsibility

cbevey

I have also been scammed by this company to the tune of £150. I received after 3 months dresses which were incorrect and of poor quality.

I fell for the delay techniques which meant when I claimed on paypal they couldn't help. I am now going via my Credit Card company.

I tried to cancel before they sent the goods but they still sent them. They when I opened them I took pics and requested a full refund. I was offered £30 pound "compensation" for the order being incorrect.

The order also came from China as apposed to the UK which is what i was expecting.

Anj_Page

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