Could Three be choking my data usage?

chanz4

It is all you can eat, even with a very low speed as they are still providing data. the contract doesn't say a speed

spiro

chanz4 wrote: »

It is all you can eat, even with a very low speed as they are still providing data. the contract doesn't say a speed

I agree you can eat all you want but you may just have to eat slowly, nothing illegal in that.

RichA

spiro wrote: »

I agree you can eat all you want but you may just have to eat slowly, nothing illegal in that.

I disagree. Having seen this first-hand(not my phone or contract, though).

If I'd taken a contract at a restaurant for all the food I could eat, every day, for two years, I'd expect to receive exactly that. If mid-term the restaurant changed the deal - if I ate one chip too many between 11.30am and 8.30pm, I'd be allowed a maximum of one teaspoon of food every 25 minutes between the above times for a period of seven days, it would no longer be considered all-you-can-eat by any reasonable person, and would significantly differ from the service originally delivered to the customer.

Three did exactly that. Bandwidth topped out around here at around 1 megabit per second in peak times. Someone capped by Trafficsense was seeing between 3 and 15 kilobits per second from 3pm through to midnight, with useless latency and an internet connection effectively suspended for a week.

MamaMoo_2

spiro wrote: »

I agree you can eat all you want but you may just have to eat slowly, nothing illegal in that.

I disagree. Mainly because I was assured when I enquired about this contract that my data usage would not be subject to any fair-usage policies. Say what you like, but "TrafficSense" is to ensure fair access to the network, and that to me is a "fair usage policy" with a different name!