EDF electric meter reader man

Terrylw1

sacsquacco wrote: »

It gets complicated now because EDF have tried to get their act together and have re mapped our HHC s to take into account that the readers are entering the correct reading but into the wrong field on the hhc. Our hhc s are set to record 1 = night and 2= day. The meter readers are taking that to mean a meter showing rate 1, must go into the night field. until they are trained properly to understand how the eco 7 meters work, and they can vary, simple mess-ups like this continue. in this case I reckon EDF have switched his readings expecting him to mess it up. Its bonkers. At our last team meeting I volunteered to train them, so far havent heard anything from management from them. Also to remember at that early hour that that meter reader was imputting, the meter would still be on night rate until approx 8.30 am

I don't understand why they all insist on making it so difficult.

The Data Retriever gets sent the meter reg ids when they are contracted or the meter changed later. So, surely that data gets to the handheld?

I can understand how they can read the meter itself wrong with all the complex types out there, no excuse of course, its just poor leadership in the companies by not training them properly! What I don't understand is if the meter reg ids make it to the handheld, the system prior to that should display them against low and normal accordingly...the EAC can tell this so its just as ever the industry getting it wrong because they can't see the EAC.

Then of course we have the issue that meter reg ids don't match what the meter displays, something I've always found stupid beyond belief...but heh, that was life before deregulation...

kirei

Yeah, I don't get how the computer would let him enter it in a way that made it look like one reading had shot up and the other had decreased :S
Anyway I emailed them and now they've swapped them to the correct way, 1 is night and 2 is day.
Sacsqacco I wish you would read come up here and train the meter readers, you sound like you know what you're doing and none of them do!

tinkerbell_2k12

I know this is an old thread, but i had the meter man at my door this morning at 7.30 am i had literally on just got up, opened the door ajar popped my head round asked him to come back in a bit when i was dressed, he refused to leave until he had the reading and said he'd be numberous times before which was a lie cos theres never been a card left saying theyve been. So i had to let him in since he wudnt leave my door, surely popping away for another person reading and coming back when i was dressed wudnt of been too hard of a job. I feel uncomfortable letting someone in my home at that time and he didnt even show only i.d
7.30am is far too early in the morning to be having a disagreement

Wywth

tinkerbell_2k12 wrote: »

I know this is an old thread, but i had the meter man at my door this morning at 7.30 am i had literally on just got up, opened the door ajar popped my head round asked him to come back in a bit when i was dressed, he refused to leave until he had the reading and said he'd be numberous times before which was a lie cos theres never been a card left saying theyve been. So i had to let him in since he wudnt leave my door, surely popping away for another person reading and coming back when i was dressed wudnt of been too hard of a job. I feel uncomfortable letting someone in my home at that time and he didnt even show only i.d
7.30am is far too early in the morning to be having a disagreement

You don't have to let anyone into your property (unless with a valid court order or in case of emergency) unless you want them to enter.

If they won't leave, call the police on 999.

I'm sure the meter reader would have agreed to return at a mutually convenient time, if you had proposed one.
In any event, I would suggest making a formal complaint to your supplier. They will act (assuming it was a genuine meter reader, which by the sounds of it, it may not have been )

tinkerbell_2k12

Hi thanks for the advice, i asked him to come back at a later time but he refused saying that this was the only time he was gonna be in the area. As i said no cards have been left sayin they'd been before so maybes it wasnt even a real meter man

cattie

tinkerbell_2k12 wrote: »

I know this is an old thread, but i had the meter man at my door this morning at 7.30 am i had literally on just got up, opened the door ajar popped my head round asked him to come back in a bit when i was dressed, he refused to leave until he had the reading and said he'd be numberous times before which was a lie cos theres never been a card left saying theyve been. So i had to let him in since he wudnt leave my door, surely popping away for another person reading and coming back when i was dressed wudnt of been too hard of a job. I feel uncomfortable letting someone in my home at that time and he didnt even show only i.d
7.30am is far too early in the morning to be having a disagreement

When I lived in my previous property, the meter man never left a card to say he'd called & received no reply, so I wouldn't take the lack of a card to mean the man is lying.

Sometimes the meter reader would come to me at 7.30am too, but, wrapped up decently in my dressing gown, I'd let him in to do his job as he was only going to be perhaps a minute at most & I was sure he would have seen worse sights than me first thing in the morning during his life.

[Deleted User]

Hi Tinkerbell, yes 7.30 is too early. You did not have to let him in and if he refused to leave he would get the manager onto him , possibly even a disciplinary if you had complained. We normally visit more than once with the EDF contract and would leave a cllback card for the next day