Still waiting for statement of reasons after 13 weeks

nashly

My wife requested a statement of reasons back in March for a DLA decision, do they always take this long to reply ?

Parva

Nope, should be a matter of days. However, I too requested a statement of reasons very clearly twice on the telephone but was in fact sent the ATOS medical report. I haven't done anything about this as yet (and should have done) but I have the date and time of the call noted and if I decide to dispute the award given then effectively the time for an appeal is still open as I was not sent the actual statement of reasons that I requested.

I would get onto the phone to them if you really want it though, as I said, I would think it would take no longer than a week or so but others here will no doubt know better.

HB58

I also had problems getting hold of my SOR (in fact, I never got it). here is the thread I started after speaking to someone from DWP.

https://forums.moneysavingexpert.com/discussion/3945767=

mynameistallulah

How was the request made, and was it acknowledged (verbally, in writing)? There was a point last year when (nearly!) everything ESA related seemed to be up to date, but now the delays have returned to what they were at the beginning.

Give them a call, check the request is in the system.

nashly

My wife has phoned them up every two weeks since requesting it by letter, apparently they have the reasons but the judge has not signed it yet.

bored_at_home

a judge doesnt sign a statement of reasons, its a printed off explanation of hiw the decision was reached by the decision maker who lookedat your case. a judge is not involved.

nashly

bored_at_home wrote: »

a judge doesnt sign a statement of reasons, its a printed off explanation of hiw the decision was reached by the decision maker who lookedat your case. a judge is not involved.

Sorry I should have explained that the SOR was from a DLA appeal so a judges signature is required.

mynameistallulah

Are you calling HMCTS directly? If not, give them a call, (usually) far more efficient than the DWP. If you have spoken to them, I would put in a complaint to HMCTS.

nashly

We have only been calling the appeals service as that is where the statement is coming from

mynameistallulah

nashly wrote: »

We have only been calling the appeals service as that is where the statement is coming from

Put in a complaint - The Appeals Service are part of HMCTS, the complaints procedure is on their website. It is unusual for them to show such poor service.

nashly

SOR arrived today at last, now deciding what to do next.