Orange PAYG data charges

j0nathon2

I went on the internet for such a short time the other day on my phone, and while I knew it was expensive, I was re-assured by the £2 maximum daily charge that is on the Orange website.

So can anybody help explain the following?

• I was charged £4/MB despite the Price Guide saying 65p/MB as per http://www1.orange.co.uk/service_plans/payasyougo/payg_dolphin_costs.html
• I was charged a total of £4.60 despite the maximum daily charge being stated as £2 as per http://help.orange.co.uk/orangeuk/support/personal/484373/2

I get nowhere with Orange customer services, they tend to just cut you off or have no script to help. I have emailed them three times, and despite a promise of a 7 day reply I have received nothing.

The price guides are always changing too but I never seem to get communication of this.

Buzby

The charges are not global (across the network) but invariably Tariff dependant. Are you PAYG or contract, and if the latter, what tariff?

grumbler

Buzby wrote: »

The charges are not global (across the network) but invariably Tariff dependant.

For all PAYG tariffs listed at http://shop.orange.co.uk/mobile-phones/plans/paygPlanList.jsp I see 65p/Mb, First 10Kb free, 65p min charge.

Buzby wrote: »

Are you PAYG or contract, and if the latter, what tariff?

j0nathon2 wrote: »

Orange PAYG data charges

j0nathon2

Just to clear it up I am on Pay as You Go, and specifically Dolphin.

I couldn't get more angry at anybody than I do Orange Customer Services. They are the most incompetent customer services I have ever had to deal with.

grumbler

Just stop wasting your time on phone calls and follow their complaints procedure.

j0nathon2

Tried that in January got no where, because I had to speak to them :rotfl:

I bought a new phone in Dec, and wanted to transfer my old number on a phone which was stolen and blocked to the new sim card. It took more than 20 calls to get this done, 5 cut off when they didn't understand what I wanted them to do, 14 of them told me it would take 24 hours after the setting they had just made no matter how much I protested it never takes 24 hours, and 1 told me that nothing had been done, so she did it there and then, and told me it would be ready within 2 hours and it was. Shame that I got her after all the other calls.

I complained about how long it took, and also that I lost all my rewards when they forced me to top up £10 on the new sim before I could transfer my number, somebody phoned me about it and promised he would sort it, with the good old it wil be done in 24 hours promise, and it wasn't. I couldn't bring myself to speak to them, every email to their complaints results in a phone call.

j0nathon2

Well I phoned them, and was promised a refund within 48 hours. This call took 20 minutes.

48hours later? No refund, so I talk to them online, where I spoke to somebody useful (and English).

As it turns out, the 65p / MB, although in the price guide, has to be opted in to if when you joined it was a higher price, and therefore you still pay £4 / MB! I did ask why when a price goes up, I don't have to opt in to those, but was told this is just a business decision. I think this is a total con.

He did credit my account as a gesture of good will.