EXPIRED Cheap toys @ tesco direct [misprices?]

Winjackie

Well I have just got off the phone to CS and they have informed me that I won't be getting any of my items! I asked why the two easels were still showing as "Dispatched/confirmed" then and I was told that it would be cancelled shortly as there is only one team dealing with this. I questioned why some people had received items that had been cancelled from my order and was told that they probably placed their order before me (I placed mine at around 10.30pm on the day it was posted).

The man also told me that my order containing the scalextric/ben 10/animagic puppy which still shows as "created" would be cancelled as well.

HOWEVER, whilst I have been typing this out, my DD has just answered the door to Yodel who have delivered one of the easels (which incidentally shows Monday 25th as the delivery date on the system)....... so who knows!! :mad:

Storck

Still had no cancellation emails.

If they cancel them all maybe they will refund the one I got delivered as well.

irwellgirl

Anyone had something delivered which was 'Sent to fulfilment'?

Notice that on the status I am able to cancel the order myself so I suppose its not looking good?

Also have some sylvanian stuff which says dispatched on the order status but on the order still says 'still to be dispatched' - not received a text to say in store but no email either...

philatio

This is an absolute farce.

I ordered 2 items
Lego Hogwarts and Scalextric

Got one text today (very useful as they don't tell you which order they refer to)
Checked my account and the Lego shows CANCELLED but the Scalextric shows CREATED and is available for collection from 1600 today. ie Now.

Now someone above says Direct told her CREATED means the order is stuck in the system and will be cancelled.

However in the past I ordered something and my account still showed CREATED and it was actually waiting for me to collect at their store.

Their systems are a joke. Nobody seems to know whats happening with their orders.
Is anyone from Tesco looking at this thread??
YOUR ONLINE SERVICE IS A FARCE !

Are BBC Watchdog or any of the papers involved yet?

bargainhuntergill

bargainhuntergill wrote: »

cancellation text rec at 11m today followed by 7 canc emails, but I have had 7 boxes delivered at 11am too, so get that one Mr T???
I just dont know what in as my dad took del Im in work and he hasnt answered my text to open and tell me quick lol
So I d just wait and see everyone and go to the store to check

Lunch break can chk now...
Dad not great at identifying toys lol

Got the cars easel, I think the cobra lego not sure what the others are yet. I'm really hoping for the mobigo for ds

Checked my account and the other lego order, hogwarts castle now shows cancelled status. The order for the toy story rocket thing for the tv has just vanished along with the lego cars 3 bentley one!!

I'm glad some orders are getting through, fingers x'd for more for everyone...

Winjackie

irwellgirl wrote: »

Anyone had something delivered which was 'Sent to fulfilment'?

Notice that on the status I am able to cancel the order myself so I suppose its not looking good?

Also have some sylvanian stuff which says dispatched on the order status but on the order still says 'still to be dispatched' - not received a text to say in store but no email either...

Don't know if it helps but the easel I have just had delivered says "dispatched" in the status but "still to be dispatched" on the order (which it clearly isn't since I am now looking at it ). It may be worth contacting the store to see if they have it?

bargainhuntergill

irwellgirl wrote: »

Anyone had something delivered which was 'Sent to fulfilment'?

Notice that on the status I am able to cancel the order myself so I suppose its not looking good?

Also have some sylvanian stuff which says dispatched on the order status but on the order still says 'still to be dispatched' - not received a text to say in store but no email either...

Mine said this last night and has been del today I think
hth

Bootsalebargains

My mobigo has now been cancelled. Emailed arrived at 5.29pm after it was supposed to have been instore at 4pm, not happy with making a wasted journey to store.

bargainhuntergill

Bootsalebargains wrote: »

My mobigo has now been cancelled. Emailed arrived at 5.29pm after it was supposed to have been instore at 4pm, not happy with making a wasted journey to store.

Gutted. Prob same for all. This wasnt a misprice though it was instore with the big sale at that price so how can they get away with saying due to misprice on the texs/emails???

char18

My god tesco are a mess, they have a team dealing with it, loads of people going crazy at them, they have to do god knows how many refunds alot of people will never trust them or shop with them again, they should have just sent what people paid for it will cost them more time and money sorting this mess out