Argos - Beko washing Machine £179 Do not buy!

sankeycyclone

I bought a Beko Washing Machine - currently on offer with Argos. Had to wait 5 days for it to be delivered. I asked for 12-6pm delivery slot. I then received a text to say it would be delivered between 2-4pm.
It arrived at 10am!
I plumbed it in despite the instructions supplied being for a completely different model.
It advises to put it on 60oc which took over 2hrs then it just switched off - no spin or drain and water went everywhere.
Phoned Beko customer services which were useless! They told me to put it on again for another 2 hours. Same again. Then i was told that for the first use you have to manually drain the water into a bucket and put it on yet again for another 2 hours!!!!
Now I have a machine full of water. Argos won't remove it until it has no water in. Beko won't send an Engineer out. So now I have to empty the machine by lifting the machine up into a bucket and await collection in 1 week! Argos said they would refund me £179 but what a nightmare. Now I've heard of others with a similar problem and then something about their fridges catching fire! :mad:

phill99

What do you expect for £179?

bazster

phill99 wrote: »

What do you expect for £179?

Maybe goods of merchantable quality, as required under the law of the land?

Granted Beko products are utter carp, and having been bitten once I'd never buy another, but the OP has the right to expect the thing to work at least once!

vuvuzela

phill99 wrote: »

What do you expect for £179?

Ridiculous statement. The OP bought a washing machine, manufacturer and price are irrelevant. He/she expected a washing machine that worked and had clear instructions. Not too much to ask, regardless of the price paid.

I've had a few Beko products and all have been satisfactory - my current fridge and freezer ( seperate units) are Beko.

bazster

vuvuzela wrote: »

I've had a few Beko products and all have been satisfactory - my current fridge and freezer ( seperate units) are Beko.

I'm guessing that you haven't had them for long...;)

vuvuzela

bazster wrote: »

I'm guessing that you haven't had them for long...;)

Fridge freezer lasted me 4/5 years, working when I gave it away as moving to a smaller place. Still working now (approx 8 years).
Washing machine (1) worked fine for 3 years, sold with house.
Washing machine (2) bought with house, lasted us 2 years, was apparently around 5 years old when we got it.
Current fridge and freezer, both around 2.5 years old, no problems with either.

bazster

LOL, I know you'd come back with something like that! My 13-month-old Beko fridge/freezer went into a skip when it's compressor packed up, otherwise I'd happily have donated it to your Beko collection.

(Into a skip metaphorically, that is, before anyone jumps on me for not disposing of it correctly!)

kelpie35

I'v had a beko fridge for 15yrs and it works perfectly

Beko washer for 5 years and it works perfectly

Beko Cooker for 7 years and it works perfectly

Sorry to hear of your problems

vuvuzela

bazster wrote: »

LOL, I know you'd come back with something like that! My 13-month-old Beko fridge/freezer went into a skip when it's compressor packed up, otherwise I'd happily have donated it to your Beko collection.

(Into a skip metaphorically, that is, before anyone jumps on me for not disposing of it correctly!)

Yeah, I know people have issues with all sorts of electrical items, I just wanted to put a different viewpoint I'd happily buy Beko again and I know others wouldn't.
As for a 13 month old appliance being skipped, the SOGA would possibly have helped you sort that with the retailer...

bazster

vuvuzela wrote: »

Yeah, I know people have issues with all sorts of electrical items, I just wanted to put a different viewpoint I'd happily buy Beko again and I know others wouldn't.
As for a 13 month old appliance being skipped, the SOGA would possibly have helped you sort that with the retailer...

It may have done, but sometimes when I'm busy (self-employed) I have to make a calculation as to how much of my time it's worth expending on it - and the Beko having been admittedly dirt cheap it was a more efficient use of my time simply to order a new one (an Electrolux which was still going strong many years later when it was replaced due to no longer being suitable for my re-fitted kitchen).

Cheap , however, is not the same as good value, hence no more Beko for me!

pulliptears

My Mum bought the Beko cheap washer, lasted precisely 14 months before it died. I wanted to argue the toss with Argos over it but Mum just wanted it replaced ASAP so it went down the tip.

I've had a few friends and family pass similar comment with Beko products now so I'm afraid they are firmly on my avoid list.