virgin media field technician

marrittm

Hello, i have recently aplied for a field technician job for virgin media, and im having a telephone interview this week i have looked at what knowledge they require and im confident i will be ok, saying that i have looked on the internet for some info on HFC and Telephony principles, i know the basics but i feel it would't hurt to know some more, does anybody know a site that would give me some accurate info for this, if so could you please let me know.

thank you

tombruton87

you dont need to know alot to get the job, just sound confident and interested in the services they provide

steve1980

Can you operate and hold a SDS drill? Can you smile? Can you speak English?

Can you tell us about a time you gave great customer service?

What are your strengths?

What are your weeknesses?

Where do you see yourself in 5 years?

The first paragraph is a bit jokey but is what you require, the set of questions is what you'll get asked. Nothing about how to wire a telephone or the coltage range going through the cables!

Euphoria1z

further to the above, i remember them asking about heights, i.e can you climb a ladder and look down and not be scared (tho the wordings were different but thats wot they meant).

health and safety. i.e how to use a ladder safely (making sure its standing correctly etc).

customer care in the house i.e dont take in muddy boots, clean up after ur mess (i.e drilling mess), cover any holes after drilling,going the extra mile i.e carry on working even tho your shift has finished.

product knowledge, i.e package info, prices, broadband speeds, and know your competitors, i.e sky and what they can do

spike7451

Search thru some of my post's in the TV & BBand boards,I started out as an Installer with Cabletel years ago...This is basically what a two man install is;

If the has not been any cabling installed before in the home,an install goes as follow,
Crew arive & set up pit guards,they then pull a drop cable from the street cabinet to your fron wall,they then drill thru that & run the cable up the garden by either splicing the grass or sawing a cut up the length of any tarmac or cement,this is then re-instated.
Where the cable comes to your house wall,they affix a box,about the size of a large video cassette box to the front of the house.This is the ETB.
(if you are an on-street terrace house,the above is'nt done & instead of fitting an ETB,the connections are made of inside.)
In the ETB,the connections from the external drop cable for phone & tv/bband are made off,a splitter is fitted on the TV line if the bband is'nt going in the same place as the TV.this is done by passing internal CATV & Telco out to the ETB.
Inside the house,an wall mounted Isolator is fitted & a line ran from that to the TV,if the bband is going in a different room,a CATV feed is ran from the ETB,Externally to the room where it's going an another Isolator is fitted.
For the Telco,the internal telco cable can either be ran internally to the existing BT phone point,or externally.Or it can be fitted whereever you want if the is'nt an existing BT point.
Some franchises run the bband off the TV STB,how it's ran from there to the PC,I dont know as we dont use that method over here.The modem that's fitted is a blur NTL250/300.
The crew should ALWAYS agree the cabling route with you before work commences!
If you're here in N.I & you have any problems,gimme a PM as I know the installs manager.(he used to be my supervisor when I was a CableTel installer many,many moons ago.
Any further questions,feel free to PM me.

HTH,
Spike (Ex NTL/VM Service Engineer)

https://forums.moneysavingexpert.com/discussion/2416347

paulofessex

marrittm wrote: »

Hello, i have recently aplied for a field technician job for virgin media, and im having a telephone interview this week i have looked at what knowledge they require and im confident i will be ok, saying that i have looked on the internet for some info on HFC and Telephony principles, i know the basics but i feel it would't hurt to know some more, does anybody know a site that would give me some accurate info for this, if so could you please let me know.

thank you

Just wanting to wish you well with the interview and applaud you on your positive actions on research prior to an interview.

As it's a telephone interview l wonder if having some cue cards handy on the issue you may not feel so confident about i.e. ladders and H&S. Not too many mind...lol

spike7451

I did the telephone interview a few weeks ago,they ask you questions about things like working to targets,dealing with difficult people,working as a team,how have you took charge in certain situations ect.

marrittm

id like to thank you all for your replies greatfull for them all, i will post back after my interview and will take note from all you comments. once again thank you to all.

chinywhite

1 You overhear a colleague talking to a customer on the phone. He is providing a long and overly detailed explanation and you know that the advice he is giving the customer is incorrect.
2 You have been scheduled to visit a house to solve a broadband problem. When you arrive at the property the elderly lady who lives there tells you that she is very upset as she is going to be without her phone for 2 weeks. The telephone issue is unrelated to the broadband problem that you have been scheduled to fix. She explains that she has decided to move her phone from Virgin Media to another provider, and the new provider is unable to provide a continuous service. She is very worried about this as she won’t be able to contact anyone by phone for 2 weeks.
3 You have recently joined Virgin Media and are attending an induction course. The course is taking place in a training room and there is a lot of information to learn. However, a colleague who is sitting next to you keeps trying to distract you by talking about their plans for the weekend. As a result you are finding it difficult to concentrate.
4 ou are at a customer’s house repairing a relatively straight-forward problem with their broadband. The customer has a young child, who is very sweet, and keeps coming to talk to you. They keep trying to look in your tool box, and you are finding it a bit distracting.
5 You have been informed that another department is extremely busy and has requested help. As a result you have been asked to move department for one week to help out. This is the first time you have been asked to do this and you don’t know what it will be like. You have been informed that on the whole you will be doing the same tasks, but there may be some differences compared to what you are used to.
6 You arrive at a customer’s house during the afternoon but there’s no answer when you ring the door bell. Luckily they answer when you phone them on their mobile phone, but they advise you that they were expecting a visit this morning, and they’re now out for the next 30 minutes. They promise they will be back in 30 minutes and ask if you would be willing to wait for them. You have a busy schedule for the rest of the afternoon.
7 You have just had a one-to-one meeting with your line manager. You have been told that you are doing well and meeting your targets. However, you have also been told that you could improve your attention to detail as you have made occasional errors on a form you are required to complete. You are aware that others make similar errors as it is a complicated and confusing form.
8 You started the day this morning with a 7am meeting with the rest of your team. It is now 3.30pm and you have had a relatively straight-forward day with no complications. Although you are still at your last job you will be finished very soon and will have approximately 30 minutes to spare before you are scheduled to finish your shift this afternoon.
9 You are talking to a customer and they start telling you about an article they have read in a newspaper that day which has criticised Virgin Media. You know that the customer has got confused and the article was about a competitor organisation not Virgin Media.
10 You arrive at a customer’s house to repair a fault with their cable TV. Before arriving at the house you notice the customer has the basic set-top box for their TV. On arriving you also notice that the customer seems to be very interested in golf as there are photos and trophies relating to golf in the room where you are working. You know that if he had the upgraded set-top box he would be able to record golf tournaments. The customer is reading the paper and when you try to engage him in conversation he gives a one word response and carries on reading. If you up-sell products you will increase your bonus.
11 It is half an hour before you are due to finish work. You have a bad headache and have had a very busy day. You have just had a very difficult conversation with a customer who was being unreasonable and very rude to you. You are due to have a conversation with another customer immediately
12 You are talking to a customer who has difficulty speaking English. The conversation is going very badly as you are having difficulty understanding what they are saying and you keep having to ask the customer to repeat things. You have already asked the customer to slow down but it has made no difference.
13 You are in a team meeting with your line manager and the rest of your team. Your line manager tells everyone that there is going to be a change to the working hours and starts to explain the changes. You are not happy about this as you don’t think it will fit in with your personal life. A few of your colleagues have started to interrupt your manager to complain about the change and you suspect that other team members have similar concerns and thoughts.
14 Everyone in your department has been sent an email requesting volunteers to work on a project. In the email there is no mention of any targets, however the email states that 6 volunteers will be needed and anyone who is interested should reply as soon as possible. In your current role you always meet your targets which means that you have a good performance record.
15 You work with a team member who no-one seems to get on with. He is always moaning and seems to be very fed up. His negative comments are having an effect on team morale and team spirit


let me know how u answer thm

John_Gray

Not really much point! The thread started on 18th June...

closed

They aren't questions.