Can I get out of my T-Mobile contract for free?

shelleywa

Hi All,

I have had an ongoing problem with my T-Mobile phone contract since November, when I moved house - when inside the house, the signal runs on a constant cycle; In service - searching - no service - in service - searching - no service etc. The 'in service' part lasts for around 30 seconds - not long enough to make/receive a phone call.

I contacted T-Mobile about this, who looked into the problem. They switched me onto their service where I can use a signal from Orange, too - still, no improvement. Eventually, they admitted that they could do nothing to fix it. The operator said that, rather than cancel my contract that would be "very costly for me pay the remaining months on", they would reduce my monthly bill by 50% for the inconvenience. Fine, I accepted that.

Now I have started my own business. I need a reliable mobile phone, in case clients want to call me in the evening/weekend/when I'm at home. I essentially have a mobile phone that is useless. T-Mobile have admitted this by way of giving me the 50% discount - could I get out of this contract for free??

Many thanks for any advice on this.

grumbler

Formally you cannot get out and t-mobile have already been very generous by giving you the discount.
They have never promised you good coverage all over the country, especially indoors.

buscape

shelleywa wrote: »

Hi All,

I have had an ongoing problem with my T-Mobile phone contract since November, when I moved house - when inside the house, the signal runs on a constant cycle; In service - searching - no service - in service - searching - no service etc. The 'in service' part lasts for around 30 seconds - not long enough to make/receive a phone call.

I contacted T-Mobile about this, who looked into the problem. They switched me onto their service where I can use a signal from Orange, too - still, no improvement. Eventually, they admitted that they could do nothing to fix it. The operator said that, rather than cancel my contract that would be "very costly for me pay the remaining months on", they would reduce my monthly bill by 50% for the inconvenience. Fine, I accepted that.

Now I have started my own business. I need a reliable mobile phone, in case clients want to call me in the evening/weekend/when I'm at home. I essentially have a mobile phone that is useless. T-Mobile have admitted this by way of giving me the 50% discount - could I get out of this contract for free??

No, you can't. T-Mobile aren't responsible for you moving house and you're quite lucky that they are giving you 50% off for the rest of the contract. They're not obliged to do anything given that they don't guarantee signal everywhere.

For your business phone, have you thought about getting a cheap PAYG phone from a network that does work at home and using that?

gas4you

Why not just have all calls to your mobile diverted to your home phone when at home?

thatsean

As the others have said really. 1. Your T-Mo contract doesn't guarantee fault free service. 2. It's not their fault you moved house. The discount that they are offering is generous.

shelleywa

Thanks for everyone's replies. It just seems unfair that I have to pay for a phone I can't use and if I want to cancel the service that I can't use, i have to pay for that too! :-( Just one of those things, I guess.

With regards to getting a PAYG phone for business use, my leaflets and business cards all have my mobile number on. When the signal's down the caller still gets put through to my answerphone service anyway, so it's not really the end of the world.

I did think about the call divert but it's 90p for 15 seconds or something extortionate like that.

I will just make do until the contract runs out.

Thanks again!

NFH

You've haven't provided details, but it's highly likely that most of your monthly charge is paying for your phone rather than the service, so you've mostly received what you're paying for. I suggest you get a SIM-only contract from another network and use that in your existing phone.