Cash ISAs: The Best Currently Available List

2010

Recently,getting ready for the maturity of my Skipton 1yr ISA fix, I opened their variable base rate tracker ISA @4.16%.
Needless to say when given the maturity options, there were only ISA fixed rates available.
I contacted Skipton by phone and secure message and requested that on maturity they transfer my matured ISA into my base rate tracker ISA.
The day after maturity I checked my account and they had transferred it into their 1yr fixed ISA @3.8%.
I promptly transferred it into my BRT ISA.
Luckily I could do it online without contacting them about it.

After being caught out once by Shawbrook, who transfer it into their "matured ISA" account paying a disrisery 0.10%, I always, on maturity, move it to an easy access account and take it from there.
I assumed (wrongly) Shawbrook would transfer my ISA on the day after maturity to my new provider but it took over two weeks and all I was getting was 0.10% interest.

intalex

2010 said:

After being caught out once by Shawbrook, who transfer it into their "matured ISA" account paying a disrisery 0.10%, I always, on maturity, move it to an easy access account and take it from there.
I assumed (wrongly) Shawbrook would transfer my ISA on the day after maturity to my new provider but it took over two weeks and all I was getting was 0.10% interest.

Soon we'll need a calculator for true "net" fixed interest rates, to factor in this practice...

Gambler

2010 said:

Recently,getting ready for the maturity of my Skipton 1yr ISA fix, I opened their variable base rate tracker ISA @4.16%.
Needless to say when given the maturity options, there were only ISA fixed rates available.
I contacted Skipton by phone and secure message and requested that on maturity they transfer my matured ISA into my base rate tracker ISA.
The day after maturity I checked my account and they had transferred it into their 1yr fixed ISA @3.8%.
I promptly transferred it into my BRT ISA.
Luckily I could do it online without contacting them about it.

After being caught out once by Shawbrook, who transfer it into their "matured ISA" account paying a disrisery 0.10%, I always, on maturity, move it to an easy access account and take it from there.
I assumed (wrongly) Shawbrook would transfer my ISA on the day after maturity to my new provider but it took over two weeks and all I was getting was 0.10% interest.

Thanks for the heads up. Took out my very first fixed rate ISA with Shawbrook a few months back so will prepare myself for next year.

clairec666

2010 said:

Recently,getting ready for the maturity of my Skipton 1yr ISA fix, I opened their variable base rate tracker ISA @4.16%.
Needless to say when given the maturity options, there were only ISA fixed rates available.
I contacted Skipton by phone and secure message and requested that on maturity they transfer my matured ISA into my base rate tracker ISA.
The day after maturity I checked my account and they had transferred it into their 1yr fixed ISA @3.8%.
I promptly transferred it into my BRT ISA.
Luckily I could do it online without contacting them about it.

Lucky you were on the ball - a lot people would assume that their instructions had been followed properly, and wouldn't have realised until after the "cooling off" period had ended.

Pays to assume the worst, I guess.

I don't recall having any such issues with Skipton myself - I had a 1 year fix mature last December, it matured into a not-great-but-not-ridiculously-low-rate easy access ISA, and I was able to do two partial transfers out. Surprising that they don't offer an easy access option on maturity. I think the "default" option should always be easy access, to avoid people being caught out.

Kim_13

clairec666 said:

2010 said:

Recently,getting ready for the maturity of my Skipton 1yr ISA fix, I opened their variable base rate tracker ISA @4.16%.
Needless to say when given the maturity options, there were only ISA fixed rates available.
I contacted Skipton by phone and secure message and requested that on maturity they transfer my matured ISA into my base rate tracker ISA.
The day after maturity I checked my account and they had transferred it into their 1yr fixed ISA @3.8%.
I promptly transferred it into my BRT ISA.
Luckily I could do it online without contacting them about it.

Lucky you were on the ball - a lot people would assume that their instructions had been followed properly, and wouldn't have realised until after the "cooling off" period had ended.

Pays to assume the worst, I guess.

I don't recall having any such issues with Skipton myself - I had a 1 year fix mature last December, it matured into a not-great-but-not-ridiculously-low-rate easy access ISA, and I was able to do two partial transfers out. Surprising that they don't offer an easy access option on maturity. I think the "default" option should always be easy access, to avoid people being caught out.

When I arranged a maturity for a family member recently, the options did include a BRT Tracker - but only a new one, not one that was already open (which would risk it falling into the 3.8% if the product were withdrawn between selection and maturity.)

I suspect maturity is not geared up to allow existing accounts as an option, and the CS will go through the motions to get the customer off of the phone rather than being the bearer of bad news (a process they might agree is poor but that they have no control over.)

Ignore the maturity options and initiate a transfer yourself, selecting 'wait until maturity.' 

gwapenut

2010 said:

Recently,getting ready for the maturity of my Skipton 1yr ISA fix, I opened their variable base rate tracker ISA @4.16%.
Needless to say when given the maturity options, there were only ISA fixed rates available.
I contacted Skipton by phone and secure message and requested that on maturity they transfer my matured ISA into my base rate tracker ISA.
The day after maturity I checked my account and they had transferred it into their 1yr fixed ISA @3.8%.
I promptly transferred it into my BRT ISA.
Luckily I could do it online without contacting them about it.

After being caught out once by Shawbrook, who transfer it into their "matured ISA" account paying a disrisery 0.10%, I always, on maturity, move it to an easy access account and take it from there.
I assumed (wrongly) Shawbrook would transfer my ISA on the day after maturity to my new provider but it took over two weeks and all I was getting was 0.10% interest.

I'd raise a complaint on two grounds - the lack of easy access maturity options, and instructions not being followed. It will compensate for your wasted time, and perhaps over time they may rethink their policy.

2010

gwapenut said:

2010 said:

Recently,getting ready for the maturity of my Skipton 1yr ISA fix, I opened their variable base rate tracker ISA @4.16%.
Needless to say when given the maturity options, there were only ISA fixed rates available.
I contacted Skipton by phone and secure message and requested that on maturity they transfer my matured ISA into my base rate tracker ISA.
The day after maturity I checked my account and they had transferred it into their 1yr fixed ISA @3.8%.
I promptly transferred it into my BRT ISA.
Luckily I could do it online without contacting them about it.

After being caught out once by Shawbrook, who transfer it into their "matured ISA" account paying a disrisery 0.10%, I always, on maturity, move it to an easy access account and take it from there.
I assumed (wrongly) Shawbrook would transfer my ISA on the day after maturity to my new provider but it took over two weeks and all I was getting was 0.10% interest.

I'd raise a complaint on two grounds - the lack of easy access maturity options, and instructions not being followed. It will compensate for your wasted time, and perhaps over time they may rethink their policy.

Your first point: Is valid.

Second point: I may have been too quick doing the transfer myself as it was a Saturday.
They could argue that it would have been done on Monday the first business day.

If I thought they had cost me anything I wouldn't hesitate to complain.