Cash ISAs: The Best Currently Available List

subjecttocontract

dlevene said:

Metro Bank still haven't completed my ISA transfer after 22 days. Having a nightmare with customer service. And now online banking and the app are down. Very worrying.

https://www.metrobankonline.co.uk/service-status/

1. I don't understand how with online banking and the app being down it can affect your ISA transfer.
2. The transfer delay may not be the fault of Metro......it may be the outgoing ISA provider or Royal Mail.

Are you aware that Metro pay interest on the transfer from the date the transfer starts ? Surely therefore it doesn't matter to you how long they take ?

dlevene

subjecttocontract said:

dlevene said:

Metro Bank still haven't completed my ISA transfer after 22 days. Having a nightmare with customer service. And now online banking and the app are down. Very worrying.

https://www.metrobankonline.co.uk/service-status/

1. I don't understand how with online banking and the app being down it can affect your ISA transfer.
2. The transfer delay may not be the fault of Metro......it may be the outgoing ISA provider or Royal Mail.

Are you aware that Metro pay interest on the transfer from the date the transfer starts ? Surely therefore it doesn't matter to you how long they take ?

1) because I can't check if the transfer has gone through

2) They didn't give my current provider payment information when they reached out, but regardless, there's no excuse for the customer service

Yes, I am aware of that. That's not really the point though. Stuck in limbo forever isn't acceptable 

kjs31

dlevene said:

Metro Bank still haven't completed my ISA transfer after 22 days. Having a nightmare with customer service. And now online banking and the app are down. Very worrying.

https://www.metrobankonline.co.uk/service-status/

I’m a few days behind you so won’t be checking every day now until you post that your one is done 😉. 

I’m with you though that it’s not great for it to take so long. I just want to see the damn money hit my (as yet) zero balance account without having to wonder whether I’m going to have the hassle of chasing customer services or (if they close my account down after the 30 day funding window passes) having to progress a complaint. Agro that I don’t need TBH. 

refluxer

kjs31 said:

I’m with you though that it’s not great for it to take so long. I just want to see the damn money hit my (as yet) zero balance account without having to wonder whether I’m going to have the hassle of chasing customer services or (if they close my account down after the 30 day funding window passes) having to progress a complaint.

FWIW, I find that some banks will waive the funding window provided a transfer request has been received and is in progress. I've definitely had one or ISA transfers in the past that have extended beyond the funding window and both were eventually successful. If the transfer was to fail for some reason, then I guess it's possible that this might cause a problem, though. 

kjs31

refluxer said:

FWIW, I find that some banks will waive the funding window provided a transfer request has been received and is in progress. I've definitely had one or ISA transfers in the past that have extended beyond the funding window and both were eventually successful. If the transfer was to fail for some reason, then I guess it's possible that this might cause a problem, though. 

Thanks. I just checked back to when I transferred 80k to a Virgin ISA back in September. Maturity date is 24th Sept but funds weren’t credited until 20th October so it took almost a month. I guess you need to work out at maturity if the interest has been credited on the account opening date rather than when money is applied to the account? I haven’t bothered with a fixed term ISA that needed a transfer before. 

subjecttocontract

My other half has an ISA transfer to Metro currently in progress. It was initiated on 28th November, she received a call from Metro yesterday apologising for the delays. The money left the current provider on 11th December and it's expected to all be finalised early next week......which will be 15 working days. It's no problem for her, Metro have been paying 5.71% interest since 28th November on money they don't have available to lend or invest....they are the only party disadvantaged.

kjs31

subjecttocontract said:

My other half has an ISA transfer to Metro currently in progress. It was initiated on 28th November, she received a call from Metro yesterday apologising for the delays. The money left the current provider on 11th December and it's expected to all be finalised early next week......which will be 15 working days. It's no problem for her, Metro have been paying 5.71% interest since 28th November on money they don't have available to lend or invest....they are the only party disadvantaged.

My money left the current provider on 28th November and I haven’t had a phone call yet 😉. Mine is 17 working days so far. As you say it’s Metro Bank’s problem but I do actually like to see the money in my account when I log on …

subjecttocontract

kjs31 said:

subjecttocontract said:

My other half has an ISA transfer to Metro currently in progress. It was initiated on 28th November, she received a call from Metro yesterday apologising for the delays. The money left the current provider on 11th December and it's expected to all be finalised early next week......which will be 15 working days. It's no problem for her, Metro have been paying 5.71% interest since 28th November on money they don't have available to lend or invest....they are the only party disadvantaged.

My money left the current provider on 28th November and I haven’t had a phone call yet 😉. Mine is 17 working days so far. As you say it’s Metro Bank’s problem but I do actually like to see the money in my account when I log on …

I'm surprised you are expecting a phone call ! Who is it you think is going to phone you, you surely aren't expecting Metro to call you are you ?

kjs31

subjecttocontract said:

I'm surprised you are expecting a phone call ! Who is it you think is going to phone you, you surely aren't expecting Metro to call you are you ?

Why not? You said your OH received a phone call from them? Or is she special somehow? 

subjecttocontract

I suspect each branch has a degree of freedom to contact customers if workload permits. My wife had already called them to chase the transfer up......she wasn't expecting any return phone calls, ever, given the workload pressures they are under. Our local branch had already informed her that when the transfer is complete they will send a letter to confirm it's done.