Appalling service from 02

Guys_Dad

SimonS wrote: »

I want to give 30 days notice to cancel my O2 number as I have a new contract with O2.

Last night on the phone (5p per minute) for 25 mins when someone answered and said all their systems were down and to call back today.

Today called back (5p per minute) and given up waiting after 35 mins.

Went to support on the website and it says for cancellations to 'call us'!!!

So much for their UK based advisors.

Shocking service. Really appalling. Spent about £3 and got nowhere. No wonder the economy is in such a mess with these clowns.

Whereas I would have the same questions as Techead and SaLoGo about taking out a new contract with a network that had bad reception in my home, you referred to the UK-based call centre.

Well, of course, yesterday evening was Saturday and today is Sunday. That means lower staffing levels and if the internal network was down, then weekend repair staff will be at a premium as well. And the Brits prefer to work Mon-Fri.

And, being just a bit naughty, you mention the economy being in a mess - well O2 have just made an extra £3 from you to help their books! (Sorry !)

SimonS

Techhead wrote: »

Your first post says your are canceling an o2 contract because you've taken a new o2 contract. why would you do that if you have to drive two miles to get a signal?

Edit: Snap!

Because none of the other networks work where I live either.

SaLoGo

Wow, you must be right out in the sticks!! Have you thought of writing them a letter giving them 30 days notice?

terra_ferma

SimonS wrote: »

Because the signal in the house is very poor and tends to cut out regularly.

and this is O2's fault how?
how silly of them to assume that someone having a phone with them can actually use it to make phone calls....

and agree with people questioning why you have bought another contract with them
just complaining for the sake of it

SimonS

terra_ferma wrote: »

and this is O2's fault how?
how silly of them to assume that someone having a phone with them can actually use it to make phone calls....

Thats why i used the landline. But you clearly think taking more than 30 min to answer the phone is normal.

SaLoGo

SimonS wrote: »

Thats why i used the landline. But you clearly think taking more than 30 min to answer the phone is normal.

It certainly used to be when I used to work for Virgin Mobile :eek: the call queue often sat at 150+

With regards to O2, being a customer myself I've never experienced them taking more than 5 minutes to answer. As a previous poster said, if the systems were down (at a weekend to boot) then it may take longer than normal to get back to normal. I have to say I would be pretty peeved at waiting that long! That's why I suggested the letter.

completelyterrified

Some good responses here. I liked the bits where people just decided to attack the OP, and chuck in a reference to the disabled. What if, shock horror, the place the OP uses his mobile phone the most is not the place where he lives?

My signal at home is fairly rubbish, but it's enough to send and receive texts and make a call if I move upstairs. Data goes through the wifi. At work, where I spend well around 60% of my waking week, I have full signal, get 6mb down, and 2.5mb up.

Jumping to concusions about why someone has a particular product just makes you look like an idiot, as you're assuming you know what's best for them more than they do.