Appalling service from 02

SimonS

I want to give 30 days notice to cancel my O2 number as I have a new contract with O2.

Last night on the phone (5p per minute) for 25 mins when someone answered and said all their systems were down and to call back today.

Today called back (5p per minute) and given up waiting after 35 mins.

Went to support on the website and it says for cancellations to 'call us'!!!

So much for their UK based advisors.

Shocking service. Really appalling. Spent about £3 and got nowhere. No wonder the economy is in such a mess with these clowns.

SaLoGo

SimonS wrote: »

I want to give 30 days notice to cancel my O2 number as I have a new contract with O2.

Last night on the phone (5p per minute) for 25 mins when someone answered and said all their systems were down and to call back today.

Today called back (5p per minute) and given up waiting after 35 mins.

Went to support on the website and it says for cancellations to 'call us'!!!

So much for their UK based advisors.

Shocking service. Really appalling. Spent about £3 and got nowhere. No wonder the economy is in such a mess with these clowns.

Why didn't you call them for free from your O2 number?

Buzby

It may not be free, but if PAYG it is usually a one-off 25p for the entire call.

SaLoGo

Buzby wrote: »

It may not be free, but if PAYG it is usually a one-off 25p for the entire call.

I've never paid to call O2 and given that the OP is giving 30 days notice then I'm guessing he's on contract, not PAYG.

SimonS

SaLoGo wrote: »

Why didn't you call them for free from your O2 number?

Because the signal in the house is very poor and tends to cut out regularly.

reclusive46

SimonS wrote: »

Because the signal in the house is very poor and tends to cut out regularly.

Do it somewhere else?

SimonS

reclusive46 wrote: »

Do it somewhere else?

Yeah right. Drive 2 miles down the road and do it. Bright idea.

osborn99

you can't walk 4 miles? Are you disabled or lazy?

osborn99

As you can't walk 4 miles call a friend if you have any and tell them to give you a free lift so you can phone o2

SaLoGo

SimonS wrote: »

I want to give 30 days notice to cancel my O2 number as I have a new contract with O2.

So you want to give notice to O2 to start another contract with O2?

But....

SimonS wrote: »

Because the signal in the house is very poor and tends to cut out regularly.

And you have to....

SimonS wrote: »

Drive 2 miles down the road and do it. Bright idea.

Why on earth are you getting a new contract with them then?

Techhead_2

SimonS wrote: »

Because the signal in the house is very poor and tends to cut out regularly.

Your first post says your are canceling an o2 contract because you've taken a new o2 contract. why would you do that if you have to drive two miles to get a signal?

Edit: Snap!