INFLOOR.CO.UK has gone bust???

wealdroam

khx wrote: »

hey , does anyone know how i will go about getting my money back or even my floors when ive paid by cash ??

Register your interest with the administrators.

With a bit of luck you may get one or two pennies in the pound refunded.

Read MSE's Administration Help article.

thecass

ive got problem with them also, our entire house floored october 2011 ever since there has a problem with bounce in flooring which has led to floor snapping, infloors admitted they sold supplied us with the incorrect underlay and agreed to replace floor entire floor and underlay foc.

work was due to be carried out week after they went into liquidation, do i have any way off getting this sorted.

wealdroam

thecass wrote: »

ive got problem with them also, our entire house floored october 2011 ever since there has a problem with bounce in flooring which has led to floor snapping, infloors admitted they sold supplied us with the incorrect underlay and agreed to replace floor entire floor and underlay foc.

work was due to be carried out week after they went into liquidation, do i have any way off getting this sorted.

Did you pay by credit card?

If so, then Section 75 of the Consumer Credit Act 1974 makes the credit card company equally responsible for performance of the contract.

Read MSE's article on Section 75 for more info.
That article seems to concentrate on refunds, but you should be able to get the cc co to pay for the remedial work already agreed. You will probably need to get a quote for the work from another company.

In short, speak to your credit card company.

This also applies to some other forms of credit.

thecass

wealdroam wrote: »

Did you pay by credit card?

If so, then Section 75 of the Consumer Credit Act 1974 makes the credit card company equally responsible for performance of the contract.

Read MSE's article on Section 75 for more info.
That article seems to concentrate on refunds, but you should be able to get the cc co to pay for the remedial work already agreed. You will probably need to get a quote for the work from another company.

In short, speak to your credit card company.

This also applies to some other forms of credit.

Yes we did however when we contacted them they were very unhelpful and said we were outwith the 120 days. Also as we have nothing in writing as it was a verbal agreement they stated there was nothing they cld do.

wealdroam

thecass wrote: »

Yes we did however when we contacted them they were very unhelpful and said we were outwith the 120 days. Also as we have nothing in writing as it was a verbal agreement they stated there was nothing they cld do.

That sounds like a chargeback you/they were talking about.
There is a time limit with a chargeback scheme.

The is no such limit with a Section 75 claim.

The floor is faulty, and if Infloor hadn't gone bust you would've reasonably expected them to put the problem right.
As Infloor can no longer do that, you are entitled to get the credit card company to provide the remedy because under Section 75 they are equally liable.

There is a sample letter that you might find useful in that MSE article.

It is probably a good idea to get a quote or two for the remedial work and submit copies with your letter.
In that way you can claim for a specific amount, which might make it more difficult for the cc co to wriggle out.

thecass

wealdroam wrote: »

That sounds like a chargeback you/they were talking about.
There is a time limit with a chargeback scheme.

The is no such limit with a Section 75 claim.

The floor is faulty, and if Infloor hadn't gone bust you would've reasonably expected them to put the problem right.
As Infloor can no longer do that, you are entitled to get the credit card company to provide the remedy because under Section 75 they are equally liable.

There is a sample letter that you might find useful in that MSE article.

It is probably a good idea to get a quote or two for the remedial work and submit copies with your letter.
In that way you can claim for a specific amount, which might make it more difficult for the cc co to wriggle out.

Thanks very much for your help, I've also mislaid receipt but they can see transaction from there recorded can't they?
Thanks again

nikkk

infloor have reopened under another traders name!!! Ibeleive this is so that none of the people (myself included) they have ripped of can get there money back.they have reopened in hillington,i think it is hillington laminate flooring.i got this info from a good source and once i get the name of the company for sure i will post it on here again

jm2926

It seems they have reopened under the same name in hillington, glasgow and are still taking orders on the website

thecass

Yup they have indeed and are taking no responsibilty for previous orders/ complaints! X

davs

I can confrm, they also open in hillington in glasgow. The same place as before, trading as infloor but company name is now global international products ltd. Tried getting my previous order or refund, they take no responsbility, say the company is new just trading as infloor. But same staff as before. Also, they appear to own another shop along the same street budget flooring direct, different company but i did a check online they appear to be linked

company-director-check.co.uk/director/916752896

so buyer beware I would say!