Ebay Fraud: Told to return refund which will cost me

tentickles666

i thbink its ebay that needs to be refunded

id refund them and charge a £20 admin fee (the transfer fee) as they charged you a £15 one. really though its their mistake if you can prove you emailed them id fight it

jaws77

I agree, as above. Refund via IBAN but deduct your £20 admin fee.

cs95aam

Yes doingwhatican has the right idea. I need to pay ebay back and not the seller. I made sure I had the money from the seller before I told ebay. However ebay still went ahead and paid me.

Well I'll see what ebay says but there's no way I'm gonna pay £20 to pay them back. Its their mistake and I have the email I sent them to prove it. Ten days notice is enough.

MrsTinks

I would agree - advise them you will refund using what method they require - minus any fee you incur for doing so.

Tirian

There's absolutely no reason that you should have to pay them via IBAN. They have perfectly adequate facilities to receive payments via debit/credit card. They OWN Paypal for goodness sake!

I would tell them that you're happy to return the money through Paypal or with your credit/debit card.

cs95aam

Dear xxxx,

Thank you for your email.

Unfortunately there is no other possibility to transfer back the refund
than via international bank transfer.

Please return the money within the next 14 days.

I would also like you to send us proof of transfering money back to
eBay.

Please send it within the next 14 days to the following fax or mail:

0-870-132-1402 (local UK call)

If you do not have access to a fax machine, you can send it via mail to:

eBay Trust & Safety
Attn: eBay Standard Purchase Protection Programme
Postfach 140240
14302 Berlin
Germany

Please include the claim number 1180718 attached to the document.

Thank you for your time.

Kind regards,

xxxx,
Claims Adjuster
Standard Purchase Protection Programme
eBay Trust & Safety

I'm not sure what to do.
Should I send the money minus the amount it costs me? If I do and ebay don't like it they might suspend my account?

frivolous_fay

Personally, I'd chance it and stand my ground. They screwed up - why pay a fee to put right their mistake? I'd be hopping mad!

Obviously it's your account though...

digerati

There is a simple solution. Simply do a BIC + IBAN transfer with THEIRS selected under who pays all bank charges - this way the recipient pays all the costs. You have the option with international bank transfers to select OURS, SHARED or THEIRS.

eBay could also request their bank to reverse the IBAN transfer - they'll need your permission in writing to do so.