Anyone on contract with 3?

martinthebandit

I'm not so I don't know when the latest price rise came into effect, but there is an interesting article here that you may find useful.

http://www.independent.co.uk/news/uk/home-news/oxford-dons-legal-fight-over-price-rise-signals-trouble-for-phone-giant-7827719.html

robbies_gal

i think people should hold off and see how this case goes before bringing their own one to court

martinthebandit

gabbyevs wrote: »

i think people should hold off and see how this case goes before bringing their own one to court

I think you have only 30 days to start the process so your suggestion is a little unrealistic

liubeliu

"Three has made a basic contractual error which means its customers can jettison their contracts, keep their phones and move to a cheaper tariff"

One potential flaw, if you want to keep your number and Port, Three will hit you with early termination charges. I like many would want to retain my mobile number.

grumbler

liubeliu wrote: »

One potential flaw, if you want to keep your number and Port, Three will hit you with early termination charges. I like many would want to retain my mobile number.

>> Can my mobile provider refuse to give me a PAC?

Ofcom wrote:

Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay.
These charges should be included in your final bill after the port has taken place. You should then settle them as agreed in your contract.

However, '3' are likely to ignore any regulations - like they have already ignored their own T&C. Ofcom is likely to demonstrate their impotence yet again.

liubeliu

Originally Posted by Ofcom


Your provider cannot refuse to
issue a PAC if you have any outstanding bills or charges to pay.
These
charges should be included in your final bill after the port has
taken place. You should then settle them as agreed in your contract

Three could apply early termination charges as part of the final bill. If as the Oxford Don intends, to cancel contract, is he waiving his right to be able to get a PAC code? Very grey, particularly if keeping number is important.

grumbler

All charges, including the ETC, have to be included in the final bill and paid after porting the number out.
IMO this is black and white, I don't see anything 'grey'.

Quentin

The problem seems to be from posts in the other thread on this topic that 3 (who disagree customers can cancel without an ETC over the price increase issue) are asking for the ETC prior to agreeing to issue a PAC.

liubeliu

Quentin wrote: »

The problem seems to be from posts in the other thread on this topic that 3 (who disagree customers can cancel without an ETC over the price increase issue) are asking for the ETC prior to agreeing to issue a PAC.

Exactly, Three customers want the ability to cancel contract due to price increases without penalty. To do so would be cancellation therefore would this waive their ability to request PAC. Under the PAC arrangement if they request early, Three can impose ETC in the final bill. This point needs clarification, if the Oxford Don wins, will he be able to receive PAC without further penalty.

I tried to get my PAC from Three two months ago and was told it would cost me £15 plus any charges due for the remainder of the contract. I have since requested last month and successfully ported to my new network earlier this week. (this was not due to the recent increase but due to getting better deal elsewhere)

Quentin

liubeliu wrote: »

Exactly, Three customers want the ability to cancel contract due to price increases without penalty. To do so would be cancellation therefore would this waive their ability to request PAC. Under the PAC arrangement if they request early, Three can impose ETC in the final bill. This point needs clarification, if the Oxford Don wins, will he be able to receive PAC without further penalty.

3 are wrong to deny PACs because an ETC is due.

Unfortunately, the time scales involved mean that you couldn't get the PAC issue resolved during the month during which their terms allow you to leave over a "detrimental" change without penalty.

So practically (if you want to keep your number) it looks like you will have to pay the ETC under protest and then subsequently sue them to get it back.

Buzby

Correction: your 3UK contract ends when you ask them to. If you do nothing it will continue regardless as long as you pay them, and don't give them 30 days notice!

As for the Don, I wish him well, but even he knows that his actions must be 'reasonable' and there is no price guarantee on any tariff. A 3.5% increase in not oppressive, and his Small Claims action will not set any precedent - he needs the High Court for that.