Hijack this

Figment

gavpowell wrote: »

Malwarebytes: download from malwarebytes.org and install any updates, then tell it to run a full scan - it will take between 1 and 2 hours but you should be able to continue using the machine in the meantime, and it's very good at finding things your antivirus may miss.

Remove anything it finds(worst case scenario is you'd have to reinstall a couple of webgames or a toolbar) and then either buy it or use the free version once a week if possible - update, full scan, remove.

If you want to do a restore, there are several ways but it depends on the make of your machine.

Done already

TakeThis

miss_hh wrote: »

I dont know how to do a factory restore and I dont know what Service Pack one is.

I have nothing really on the laptop as it has never really worked right so I kept on using my old laptop.

Seriously, don't bother with any of these scans, especially if you have no data to keep.

Look here

If you have a couple of blank DVD discs around, choose the first link(Create a set of operating system recovery discs) and follow the instructions. Create the discs and then put them somewhere safe.

Then you can move on to the second link. You can choose to recover without backing up your files.

If you don't have any discs to hand, then move on to the second link, Restore the PC to its original condition with the HP Recovery Manager.

Once completed, go to Start > All Programs > Windows Updates and keep 'Checking (and installing) for Updates' until no more are offered.

miss_hh

The only thing in this laptop is my photos. I already saved them to a memory stick.

I have completed all the scans requested and everything seems to be working fine now. Hopefully it will stay like this for a while!!

Thanks again for all your help.

TakeThis

Does that mean that you will ignore my advice?

miss_hh

TakeThis wrote: »

Does that mean that you will ignore my advice?

Nope it means I have saved my photos and im trying to do a windows update!

miss_hh

Ok Im now at the windows update stage and have encountered a problem.

It wont let me run a Windows update as it says it cannot check for updates as the service is not running and to restart the computer. I have already restarted and I still can not do an update.

Any advice?

Figment

These are not necessary and can optionally be removed by using the Control Panel > Programs and Features

Uninstal Windows Live Essentials:
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background


Uninstall HP Games Console

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe

Uninstall Google Update
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

Figment

miss_hh wrote: »

Ok Im now at the windows update stage and have encountered a problem.

It wont let me run a Windows update as it says it cannot check for updates as the service is not running and to restart the computer. I have already restarted and I still can not do an update.

Any advice?

Second one with this issue in as many days.

Go to this folder

c:\windows\softwaredistribution\datastore\logs\

rename edb.log as edb.old

(If you have hide file extensions for know file types enabled, the file will be edb without a file type)

then attempt to run Windows update again

miss_hh

Figment wrote: »

Second one with this issue in as many days.

Go to this folder

c:\windows\softwaredistribution\datastore\logs\

rename edb.log as edb.old

(If you have hide file extensions for know file types enabled, the file will be edb without a file type)

then attempt to run Windows update again

Thanks its updating now!

Figment

miss_hh wrote: »

Thanks its updating now!

:cool: at some point you can go back to that folder and delete the renamed file. Windows update will have created a new one (do not delete this one)