Wren Kitchens - what are my rights?

Rez362003

Hi bit of a newbie to this and would appreciate some help.

We have just agree to buy a Wren Kitchen (I know should read first). However, my problem is whether I can hold them to their order?

Part of our order was to supply and fit some granite work tops. On our order they priced the work tops as - granite work top as per the pro forma unit price £12.60.

The pro forma then proceeds to list everything itemised and the price for them to supply and fit, which you can guess this was significantly more. ( I wasn't shown this until after conclusion of the sale).

I queried the £12.60 twice before finalising our order asking whether this was just a 'nominal figure' and received an affirmative answer.

Only after I had agreed the final price, paid my deposit, been accepted for finance and when I was asking for everything to be double checked and requested the copy of the granite that was to be ordered and when I asked again - 'as long as you aren't expecting to add on this as extra cost' - did they realise they had made a 'mistake'.

This felt like a bit of a sales tactic! And would make them dearer Han their competitors unlike their claims.

But my belief as I contracted on their site that they will need to honour their original price. I am of the belief that I made an offer to buy and they accepted. By making a deposit payment I believe this concludes the contract. Is this right?

Any help greatly received.

Thanks

Leif

I suggest you ring the consumer advice centre, used to be called Consumer Direct, now called Citizens Advice:

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_182935

keystone

Consumer Law is there to protect the consumer from unfair practices by the supplier.

At the risk of appearing brutal it seems to me (by your own admission) that you have knowlingly enetered into a contract that you knew that supplier would be unable to fulfill at the contract price. Not only that you now want to bludegon them around the head with a blunt instrument until they do.

So the supplier has hardly acted unfairly in this instance. You both have rights of cancellation. If one of you dosn't use it then the other should - simples.

Sorry if thats not what you wanted to hear.

Cheers

Rez362003

Hi keystone, thanks for your reply. Just to clarify, I wasn't aware of the mistake, I queried it twice, because I am meticulous on things like this and felt they had given me a reasonable response that the granite was all included correctly. It was only after I agreed and paid that they wanted to increase the price by £3300 approx.

I like to think i am pretty savvy but this is the first time I have bought a fitted kitchen. Items were being loaded at next to nothing and then other items like fitting were extortionate. I looked at the overall price which was £8700. After agreeing this they wanted to increase to close to £12000!

Don't mind hearing the truth, but having spent close to 5 hours ensuring they covered everything because I don't like nasty surprises, I felt I had been pretty clear with my questioning of what I required and clarifying their quote.

I have worked in high pressure sales environments before (ironically including kitchen finance!) and have heard of all sorts of tricks they get up to. But never experienced any first hand. Just feel like I have been played a bit.

Thanks

keystone

I see your point but granite is really damned expensive. From the way you tell it it sounds like a genuine mistake rather than an intention to deceive to be honest. If however it was an intention to deceive then you have every right to go after them but still don't expect them to supply with granite worktops at that price. They'll invoke cancellation on their own side before they do. Before you go knocking up the Consumer People I'd repost your enquiry in the Consumer Rights sub forum [url= .http://forums.moneysavingexpert.com/forumdisplay.php?f=173] CLICKY [/url]. Plenty of knowledgeable peeps there who will probably give you a better steer than my rather #000000 & #FFFFFF approach.

Cheers

Rez362003

Thanks keystone will try re posting

keystone

Would you like a link that actuially works?

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

Sorry for that.

Cheers

phill99

You will probably find that there is a 'E & O E' clause in the contract ie, 'Errors and Ommissions Excepted'. This is obviously an error.