Item not as described, what now?

theonlywayisup

Caryne wrote: »

I was quite happy to return, I told the seller and PayPal that several times they didn't want to know unless I paid the return postage that is nearly as much as the cost of the item. I have no interest in keeping rubbish that is not fit for purpose. All I want to do is return the item, at the lying seller's cost, and get all my wasted money back. Where did I say that I wanted to keep the item and get a refund?

With paypal, paying the return is part and parcel of the case. You don't return, you don't get your refund. Not rocket science.

If you had wanted to invoke DSR proceedings on a business seller, then it would have been more protracted, but *perhaps* eventually had had the outcome you wanted. Not rocket science either.

theonlywayisup

Caryne wrote: »

Like I said, this has happened several times in the past and I have got to the position now where I am unlikely again to buy low priced items using PayPal as it's just not worth it.

Finally, although I have had problems with items on ebay in the past, as I have said several times already, the more recent problems have been on discogs who do not have anywhere where you can file a claim against a seller.

And as an aside, just how would you expect to be protected by paying for low items if not using paypal?

Caryne

theonlywayisup wrote: »

With paypal, paying the return is part and parcel of the case. You don't return, you don't get your refund. Not rocket science.

If you had wanted to invoke DSR proceedings on a business seller, then it would have been more protracted, but *perhaps* eventually had had the outcome you wanted. Not rocket science either.

I have made my point many times, you are now getting rude with your 'Not Rocket Science' comments so I think it's now best I stop saying the same thing and let others make up their own minds about the fairness of a ripped off buyer having to pay for return postage.

Caryne

theonlywayisup wrote: »

And as an aside, just how would you expect to be protected by paying for low items if not using paypal?

I am not protected if the item is faulty, that is my point as it will cost practically the same to return the item as the item cost , so I just lose practically all my money. I don't really see that as 'protection'.

I simply won't buy low cost items now that can be incorrectly described, (books , records etc), as sellers lie about their condition so often its just more trouble than it is worth.

theonlywayisup

Caryne wrote: »

I have made my point many times, you are now getting rude with your 'Not Rocket Science' comments so I think it's now best I stop saying the same thing and let others make up their own minds about the fairness of a ripped off buyer having to pay for return postage.

I agree, you have made your point many times, it is wrong. It is now time to stop making it. It isn't rocket science.

Caryne

theonlywayisup wrote: »

I agree, you have made your point many times, it is wrong. It is now time to stop making it. It isn't rocket science.

Pls be nice to all MoneySavers. There's no such thing as a stupid question, and even if you disagree courtesy helps.

theonlywayisup

Caryne wrote: »

Pls be nice to all MoneySavers. There's no such thing as a stupid question, and even if you disagree courtesy helps.

Where have I been discourteous? You simply don't like anyone telling you that you were wrong.

I don't need to be nice or awful to tell you that, it is evident.

Caryne

theonlywayisup wrote: »

Where have I been discourteous? You simply don't like anyone telling you that you were wrong.

I don't need to be nice or awful to tell you that, it is evident.

All I've tried to do is make the point that with low cost items, that are incorrectly described/faulty, PayPal are not very helpful as they will expect you to cover the cost of tracked return postage that can often cost as much (or even more) than the cost of the item. It is not a question of being right or wrong as it was a point I was attempting to make so that other people are aware that it happens.

End of story.

theonlywayisup

Caryne wrote: »

Nothing else to add. Let others make up their own mind.

Indeed and in the meantime, best you brush up on PayPal rules. As you have discovered they don't do 'protestations' just returns.

Return and refund. Righty or wrongly, and for the record, I didn't pass my opinion, but you were wrong in not returning.

It isn't rocket science.

Crowqueen

There are new moves in the US to hold sellers to return postage responsibilities. eBay generate a label for the buyer and bill the seller accordingly.

Hopefully, they will migrate over here at some point.

Other than that, there is no logistical way eBay or Paypal can charge a seller for postage. The beef you have is with sellers, I agree, but the only way to currently get the situation resolved, other than feedback, is to bite the bullet, accept the return will cost you, and move on.

At least on eBay there is no fear of retaliatory feedback. to discogs. I disagree with buyer feedback totally; it's a bad idea that eBay unfortunately started: where else if you complain does someone leave a public notice that you did so? Makes no sense to me. Etsy apparently has it too.

There are plenty of places to shop where they don't allow sellers to neg buyers. Try Amazon or eBay, unless you are buying vinyl; I gave up buying actual CDs a while ago, I now download everything - saves money and time and storage space. I know there are people who want the actual physical albums, but if you're just after something to listen to there's nothing really that can go too wrong as long as you have disc space and keep a backup.