Currys won't replace rusted electric cooker

the_matrix

DCFC79 wrote: »

Still dont know what part has rusted,

The top of the cooker where the hobs are has rusted.

whitegoods_engineer wrote: »

Not that I'm sticking up for Currys but a bit of rust on a cooker is NOT going to affect food in any way however you stretch your imagination.

Do you really expect insurance companies to replace your cooker because of cosmetic blemishes? Of course not! You really do have to be sensible about these things. An insurance policy or repair agreement agrees to put your appliance in working order.

Can you explain just how rust on the (presumably external) surface of a cooker can affect the food inside?

It is just a nonsense claim, really, what are you talking about???

Entitled to your opinion. This isn't the first time currys have sold us a guarantee and then made an excuse in the T&C not to pay out. They never mention this when pushing the policy. You know the sales persons mantra.

CoolHotCold

The A4 you got when you purchased it does state what isn't and is included (such as cosmetic damage) and does say you can cancel anytime within 45 days so long as the cover isn't used and receive a full refund otherwise a proportional refund will be offered. Or if a Direct Debit, 14 days and a full refund of the first month or after that just cancel the DD.

Have you contacted them yet? or still asking for opinions?

Fosterdog

the_matrix wrote: »

The top of the cooker where the hobs are has rusted.

But this would still be cosmetic damage, you don't put food directly on the hob it will be in a pan of some description so is protected from the rust. Are we talking a small patch of rust, multiple patches or the whole top of the cooker? Could it have been scrubbed too roughly during cleaning causing the protective layer to split?

arcon5

How long have you had the cooker and how much did you pay?

(I'm very surprised nobodies asked this yet)

the_matrix

Fosterdog wrote: »

But this would still be cosmetic damage, you don't put food directly on the hob it will be in a pan of some description so is protected from the rust. Are we talking a small patch of rust, multiple patches or the whole top of the cooker? Could it have been scrubbed too roughly during cleaning causing the protective layer to split?

It's all the top and some of the side.

arcon5 wrote: »

How long have you had the cooker and how much did you pay?

(I'm very surprised nobodies asked this yet)

It's lasted 4 years and we paid £250.

CoolHotCold wrote: »

The A4 you got when you purchased it does state what isn't and is included (such as cosmetic damage) and does say you can cancel anytime within 45 days so long as the cover isn't used and receive a full refund otherwise a proportional refund will be offered. Or if a Direct Debit, 14 days and a full refund of the first month or after that just cancel the DD.

Have you contacted them yet? or still asking for opinions?

Still asking for opinions. I see half an hours phone bill for nowt. Guy at the store said don't bother they won't be interested. He seemed genuine.

Tina20

4 years for £250 sounds reasonable to me if I'm honest, it might not look pretty but it's getting on a bit in age and won't look new forever.

dreamypuma

the_matrix wrote: »

This isn't the first time currys have sold us a guarantee and then made an excuse in the T&C not to pay out. They never mention this when pushing the policy. You know the sales persons mantra.

Yet you still don't read the T&C's and continue to purchase extended warranties which don't meet your expectations.

It's like taking candy from a baby.

mttylad

Why did it rust, did you not clean it properly/regularly?
Kitchen damp? poor ventilation?

Fosterdog

4 years for a £250 cooker sounds reasonable to me I had one at that pice last 3 and was happy with that and replaced it with a £350 one that is now 5-6 years old and starting to fail so will need replacing soon.

Although I cook a lot and it can be used almost non stop some days.