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Home Insurance - Lost Keys, then found, still an "incident"
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Moral of the story is just to put it in as a claim. If the keys later show up, don't bother informing them, it'll cost the same anyway?0
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Regardless of whether the insurance company is justified in calling it an incident or not, in my personal experience people who misplace keys etc are very likely to do it again. My wife has several times "lost" her cards, only for them to turn up a few days later, usually after we (ie I) have already gone through the rigmarole of cancelling and replacing and re-setting payments.
But I am puzzled what you thought was the risk in losing the keys at all.
Presumably you searched the vicinity of the house thoroughly - doorstep, street, etc? So unless you had conveniently attached your address to the key ring, so what if you dropped them somewhere?This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
2sides2everystory wrote: »Quentin, again I find you posting a view which is completely alien to me and I had a very good insurance training.
I think the Information Commissioner would laugh in your face if you tried to defend keeping irrelevant personal data in any database such as that which is the subject of this post.
I have no idea what you think you are expert in, but it ain't this kind of thing - not on this planet, anyway!
Your obsession with pressing the definition of an "incident" makes me wonder if you have some link with aviation where they like to distinguish between incidents and accidents. Temporarily mislaying your keys is not anything that anyone's insurer should be recording on any database, let alone thinking of sharing it in some form with other parties including a conclusion that the insured is some kind of increased risk.
Your take on this is ridiculously skewed.
At last - someone who gets the core of the issue here! Insurers are becoming "the enemy" and doing themselves and honest customers no good whatsoever. They are also storing and spreading "lies" about your personal actions.
The whole concept of the CUE (for "incidents" at least) seems flawed anyway. It is HIGHLY unlikely (though I will pay to get a list of the data held at the right time) that the data for this incident states all the details (or that anyone will read it) - it will just say something like "personal loss - no claim made" - that is utterly not what happened nor why I called. In fact I called mainly to ask if they wanted me to change the locks - that reduced my risk profile because it shows I am careful and honest.
What bugs me the most is there is no light and grey any more - there are 2 rules and you fit one or the other. That is not the case.
On a similar "issue" what if your car was stolen, only to find later that your brother (who has keys and is insured) had taken it due to an emergency and he could not tell you for a few hours. Or how about (and this did happen to a friend last year) reporting your car stolen to then be phoned by the police for them to say they have found it around the corner (where you had parked it the night before - but you forgot)? None of these are incidents in the slightest but you might have called your insurers to notify them and get their advice.0 -
An "incident" is usually defined (for insurance) as an event that could lead to a claim.
Their take could be: you carelessly lost/mislaid your keys (which could have been stolen for all you knew, with possible expensive consequences had you not realised they were missing till after a burglary had happened), and now they know of this have correctly added it to your profile.
They have no right to have a "take on it" they have to ask for the facts to find out what happened. Had they bothered to do that they would come to the conclusion that we did realise within an hour of it happening, we did take immediate action and call them and we did find the keys which had fallen through a hole in a jacket pocket into the lining (which has of course now been professionally repaired if the would like a copy of the receipt).
The only conclusion they can draw from that information is that 1) Our clothes are perhaps a bit shabby, 2) We are honest and careful 3) We are no more a risk than anyone else (unless clothing condition should be a question in quote forms now).0 -
At last - someone who gets the core of the issue here!.....They have no right to have a "take on it".....
You started this thread to ask for advice over what had happened, followed up by another post asking a specific question ("What is the definition of an incident?")
You were given advice, and your question answered, yet it now seems that you don't like the answers and all you really wanted is some "sympathy" for your predicament!0 -
Oh, and in 9 years none of my family of 5 have ever lost a set of keys - does that mean my risk profile goes down and I entitled to a discount on my insurance?
It seems that much of the world is now starting to think like these FSA/Risk management idiots rather than putting a foot down to make it stop. Many of you do sound like you believe the hype now when you should be applying common sense.
Anyway, your comments are all good practice for the arguments that will no doubt ensue with LV= when they come back to me in the next few days. I will of course keep you posted.0 -
You started this thread to ask for advice over what had happened, followed up by another post asking a specific question ("What is the definition of an incident?")
You were given advice, and your question answered, yet it now seems that you don't like the answers and all you really wanted is some "sympathy" for your predicament!
I actually wanted sensible answers - if you are going to tow the line, then obviously that is no help and of course it is going to get me even more angry - what did you expect? I have taken legal advice and they were aghast at what I told them.0 -
I actually wanted sensible answers - if you are going to tow the line, then obviously that is no help and of course it is going to get me even more angry - what did you expect? I have taken legal advice and they were aghast at what I told them.
No "toeing the line" at all - just trying to help with advice as you requested and answer your question.
If you really just wanted to have a rant, there is a separate forum for ranting in!0 -
2sides2everystory wrote: »mrfrisbee, I am also aghast that people who currently work in the industry call what they post here "advice" when actually all they are reporting is "Yes that's the depths to which our industry has sunk and I'm down here with it - we're not pumping because the captain says we are now a stealthy sub-surface type vehicle and unless we knuckle down to managing the new hot air blows from our ballast tanks we'll be dumped up the tubes with the next lot of garbage."
It was becoming pretty bad when I left it. Now it must truly stink in there.
Amazingly not one of them questions it. I am absolutely staggered by this one.
I think you have summed it up well. This is probably my biggest grievance with the insurance industry. The image used to be of respectable business men in pin striped suits, selling you a fair product for a fair price. Now it seems to be populated by ex double galzing salesman, with an image of shiny suits, and frayed cuffs. Any answer to the ever more common sharp business practices seem made up on the spot, or are the stock answers of "the other customers really wants this", or "we have statistics but can't show you them", or the more increasingly popular "if the insurers are doing it, it must be right, otherwise they wouldn't do it" The last one is now widely repeated by any apologist, within any further comment or reference needed.0 -
Uhm, I sort of suspect that a few people on here might even be paid by the insurance companies to "tow the line" so that the consumers will not fight back.
The Consumer Insurance (Disclosure and Representations) Act 2010-12 may make some difference (in a year or two) but clearly not nearly enough.
What is the impact of all this nonsense on the insurance industry in general?
1. Consumers increasingly frustrated and hating the industry.
2. Consumers increasingly seeing little value in insurance so therefore tending to not take it out (big problem for motoring - why pay this "tax" if they will not pay out anyway?)
3. Consumers increasingly having to be selective about the "truth" as the more honest you are the higher your premium will be.
Does having a hole in your jacket pocket increase the risk of you making a claim by 50%? Where is the factual proof of that?
I cannot believe I am even having to try to "justify" the idiocy of this situation - it is just amazing to the point of dismay.0
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