What to do for the best ended up with a Smoky sofa???

brunettegirl

steveo3002 wrote: »

was it advertised as smoke free?

my thoughts are its a cheapish sofa , id give it a good clean over with some suitable products , id imagine it will fade away after a good clean up

£65 cheap for a second hand sofa!?! wow!

steveo3002

yeah it is cheap , look at what decent new one costs

if that is alot of money to you , i feel you should have asked more questions and asked to view it before biddding

Tiger_greeneyes

I think you have nothing to lose by speaking with the seller. If they ignore you or are rude then I would personally raise a dispute. Why should you be lumbered with something that was significantly not as described, regardless of what it is and what it cost? If ebay finds the seller to be deceptive then you'll have a full refund.

The fact they covered the suite in perfume to disguise the stench for delivery purposes would get my back up. Don't forget the suite would have been outside in the fresh air - that the true smell of it wouldn't have been immediately apparent so why would you refuse delivery?

I think you have a very good case if you raise a dispute. Make sure you do everything that ebay says you need to do and send all messages to the seller through the ebay message system so they can be traced by ebay.

Paying £65 for something that should have gone straight to the tip is taking the ****.

lovinituk

Tiger_greeneyes wrote: »

I think you have nothing to lose by speaking with the seller. If they ignore you or are rude then I would personally raise a dispute. Why should you be lumbered with something that was significantly not as described, regardless of what it is and what it cost? If ebay finds the seller to be deceptive then you'll have a full refund.

The fact they covered the suite in perfume to disguise the stench for delivery purposes would get my back up. Don't forget the suite would have been outside in the fresh air - that the true smell of it wouldn't have been immediately apparent so why would you refuse delivery?

I think you have a very good case if you raise a dispute. Make sure you do everything that ebay says you need to do and send all messages to the seller through the ebay message system so they can be traced by ebay.

Paying £65 for something that should have gone straight to the tip is taking the ****.

Raising a dispute would mean that the OP would have to return the sofa at their cost before ebay or Paypal will issue a refund! Don't know how much it would be to send a sofa but there probably won't be much of the £65 left at the end of it.

Tiger_greeneyes

lovinituk wrote: »

Raising a dispute would mean that the OP would have to return the sofa at their cost before ebay or Paypal will issue a refund! Don't know how much it would be to send a sofa but there probably won't be much of the £65 left at the end of it.

If the OP doesn't hear back from the seller and they've done all they can to resolve this issue, and ebay is happy with all they've done towards ironing this out, then they will refund you, regardless of whether you have the item or the seller has collected. A refund is at ebay's discretion.

I bought a bottle of Chanel No.5 which was a very poor copy. It was a private seller selling unwanted Christmas presents and various bits and bobs like you might find in a clearout, on a new account so I bought it. In good faith. I contacted them a few times but was ignored. I then received a message to return it at my own cost - basically they were being really unhelpful. I opened a dispute - significantly not as described. I went through all the different stages of the dispute and ebay was satisfied that I'd done my best and refunded me. Incidentally, their feedback was mounting with other unhappy buyers (a couple more faked perfumes by all accounts) by the time I'd received the refund. I binned the perfume.

ETA Just checked their feedback, 16 in number, 8 were negative, 1 was neutral. The account hasn't been used for a couple of months.

plumface

brunettegirl wrote: »

I am so disappointed the sofa looked fab and a great size.

not sure if it makes a difference or not was £65 in total and was paid via paypal.

what can we do????

Buy new from a shop! :rotfl:

pulliptears

lovinituk wrote: »

Raising a dispute would mean that the OP would have to return the sofa at their cost before ebay or Paypal will issue a refund! Don't know how much it would be to send a sofa but there probably won't be much of the £65 left at the end of it.

Being a stubborn cow I think I'd do it anyway and be happy in the knowledge they still had a smelly sofa cluttering their house and a shiny neg to put off any new buyers of the thing

lovinituk

Tiger_greeneyes wrote: »

If the OP doesn't hear back from the seller and they've done all they can to resolve this issue, and ebay is happy with all they've done towards ironing this out, then they will refund you, regardless of whether you have the item or the seller has collected. A refund is at ebay's discretion.

I bought a bottle of Chanel No.5 which was a very poor copy. It was a private seller selling unwanted Christmas presents and various bits and bobs like you might find in a clearout, on a new account so I bought it. In good faith. I contacted them a few times but was ignored. I then received a message to return it at my own cost - basically they were being really unhelpful. I opened a dispute - significantly not as described. I went through all the different stages of the dispute and ebay was satisfied that I'd done my best and refunded me. Incidentally, their feedback was mounting with other unhappy buyers (a couple more faked perfumes by all accounts) by the time I'd received the refund. I binned the perfume.

ETA Just checked their feedback, 16 in number, 8 were negative, 1 was neutral. The account hasn't been used for a couple of months.

Although ebay do occasionally award 'no fault' refunds, you can't rely on that. You will normally be asked to prove the item has been returned.

brunettegirl

you will be pleased to here that i raised a dispute and got a partial refund of £30

cattie

Well done brunettegirl! Have you managed to get rid of the smell yet?