BT Vision Downgrade Warning

Orange_King

Hello ,

Just a cautionary story for any BT Vision Customers out there thinking of changing their package.

I have the BT Vision Unlimited which quite frankly is a complete waste of money. I phoned to cancel the Sky Sports package, which was admittedly actioned immediately but I also wanted to downgrade to the basic package rather than the unlimited.

I was told I could only cancel within 3 months of the end of the contract and would have to pay a cancellation fee of about £6 which I was happy to do.

However, I checked if the change would have any effect on the contract and was told the change would tie me in to another year!

I am now going to wait to next month and cancel the entire thing - very disappointed with BT as the Vision is certainly not at all what was sold to me by the sales team and I was told that changes to the package could be doen immediately without the same issues there are with Sky.

Sometimes its better the devil you know! :eek:

Buzby

To be fair, BT Vision ranks as an application in search of reason to exist. The only way they could make it work as an addition to BB provision, not, as they attempt to sell it, as a stand alone service.

I agree, their handling of this is nonsensical, but the sooner people realise how bad this offering is an abandon it, the quicker BT will be able to put it to sleep.

federer

why s BT Vision so bad

penrhyn

Its bad because they are making you pay for Freeview.

macman

And because it ties you into BT's overpriced broadband service for anything up to 18m.

Buzby

BT Vision cannot exist in the real world without the crutches of a BT BB connection on one hand, and Freeview on the other. You are made to pay dearly for Freeview yet it has nothing to do with their offering (they can only provide programming over the BB connection.

There are better services out there that are cheaper and more comprehensive, and when it finally is put out of its misery, it won't be missed.

Johnny_Barnes10

Stuck with these also (I needed Sky Sports and no Virgin/Sky was available at the time). Glad I read this as I was going to downgrade till I can get Sky next month. Robbers!

VisionMan

penrhyn wrote: »

Its bad because they are making you pay for Freeview.

No they don't. That is completely untrue.

penrhyn

In what way?
YouView will replace it shortly, and that is subscription free.

Fifer

Until YouView (and recent smart TV developments), BT Vision was the only easy STB option for anyone in non-cabled areas who wanted catch-up TV for the five main channels. That however, is no longer the case.

VisionMan

Fifer wrote: »

Until YouView (and recent smart TV developments), BT Vision was the only easy STB option for anyone in non-cabled areas who wanted catch-up TV for the five main channels. That however, is no longer the case.

In what way, Fifer?