The Joke company Orange...

WelshBluebird

Buzby wrote: »

The actual 'moral' of the story is not to tie yourself down to something as fickle as a mobile phone contract which provides the network with ample opportunity to wreck your credit file, whilst you run around to correct what probably will be their error.

Previously, you cvould look forward to you 'day in court' if they wanted to prove there was a debt owing. Now, trhey don't take folk to court as it is much easier to make money selling on the debt to Moorcroft, and letting your credit file be fried.

I suggest you avoid all mobile contracts in future - stick eith PAYG, stay in control, but never - ever - trust them to do the 'right' thing.

So you suggest I spend three to four times the amount?
You are having a joke right?

vuvuzela

WelshBluebird wrote: »

So you suggest I spend three to four times the amount?
You are having a joke right?

Why would you need to spend 3-4 times the amount. I would say that with something like giffgaff you will be spending much much less - a tenner will get you "250 UK minutes, unlimited UK texts and unlimited mobile Internet for one month. Plus, you will still benefit from our free giffgaff to giffgaff calls and texts on top of that." That amount will cover almost everyone I know's mobile usage and cost them far less.

grumbler

vuvuzela wrote: »

Why would you need to spend 3-4 times the amount. I would say that with something like giffgaff you will be spending much much less - a tenner will get you "250 UK minutes, unlimited UK texts and unlimited mobile Internet for one month. Plus, you will still benefit from our free giffgaff to giffgaff calls and texts on top of that." That amount will cover almost everyone I know's mobile usage and cost them far less.

• Because it is only o2 and people may want other networks for various reasons?
• Because giffgaff is not everyone's cup of tea (you know what I mean)?
• Because even on giffgaff the lowest price is 1.67p/min while on a contract one can get unlimited minutes, i.e. effectively 0p/min?
• Because free minutes at giffgaff are useless if your family and friends are on other networks?
• Because there are redemption deals available where you can get airtime effectively for free, i.e. cheaper than at giffgaff?
• Because...

For many people it does make sense to switch to giffgaff to save money.

It makes no sense to switch to PAYG (giffgaff included) only for the sake of avoiding possible problems with cancelling any contract - like Buzby suggested.

SpiritDawnWolf

MrLizard wrote: »

So a phonecall to orange transfering the number over to the new network provider and confirming that there was nothing else left to pay wasnt enough.....

My point is clear that the money isnt the issue, if we owed it then we will pay it, however we confirmed the final dd amount and waited until it come out before cancelling.

I can see your frustration, and it should not have taken 3 operators viewing the same system to give different answers, so that part I'd agree to be miffed at. However, when you said you confirmed the final amount, was this on the same phone call as getting the PAC code?

You will always receive an invoice until it shows a £0.00 amount as this is for your own sanity, however if you were on online billing or anything, than no invoice would come and you would have had to log in online to see any final invoices.

Did you always get paper bills?

KieranDJ

I can confirm myself that Morecroft are a legitimate Debt Management Company. (I work for Nationwide Collections) - I've also had many problems with Orange throughout my contract period with them and cannot wait to leave.

I do have some advice for you as it seems we had similar problems, I could not get anything out of the customer service agents however found an e-mail address for the executive office at Orange, I found on a phone related problem a man had written a complaint via Royal Mail first class recorded as well as an e-mailed copy of the complaint. - I decided to do the same and came out with a £100 goodwill gesture.

In relations to not receiving any contact from Orange before your account going to Morecroft, I do believe this is out of practice, I'm sure they have to send at-least 3/4 collection letters before they can pass an account on.

When writing your complaint, Make sure you mention that you are looking to take the case to the CISAS, This will speed up your complaint and you should have it resolved within 48 Hours.



Executive Office E-Mail : executive.office@orange.co.uk
Executive Office Phone : 0870 8700862, 020 7984 1886, 020 7984 1602
Executive Office Address:
50 George Street
LONDON
W1U 7DZ

WelshBluebird

vuvuzela wrote: »

Why would you need to spend 3-4 times the amount. I would say that with something like giffgaff you will be spending much much less - a tenner will get you "250 UK minutes, unlimited UK texts and unlimited mobile Internet for one month. Plus, you will still benefit from our free giffgaff to giffgaff calls and texts on top of that." That amount will cover almost everyone I know's mobile usage and cost them far less.

I use a fair bit more than 250 minutes to other networks, and I tether (which gifgaff do not allow you to do).
I am currently paying £25 a month. To get a similar amount of service on PAYG, then I would be spending a hell of a lot more.

MrLizard_2

Ive not been on here for a while but thought I would give an update...

Due to still getting nowhere with Orange via the phone, we wrote to them following their complaint procedure, in which they say they will reply within 5 days....

3 Weeks later a letter stating they received our letter arrives (so I take the delay, as post etc might be the reason, and allow a little time for a response) 4 Weeks later and still no reply. (this appears to be a common issue, ignore and hope it goes away).

So we again follow the procedure and complain via CISAS..... This was very simple and easy, and done on line, all they needed was all the correspondence copied in and attached to the complaint.

Within 10 days Orange had responded to CISAS. (this winds me up even more, as they don’t respond to their customers so promptly)

The result received this morning... A full apology from Orange and all defaults and marks removed from the Mrs Credit file. No debt owed either as this was already paid.....

It took its time but worth the end result.

I still think that the service we have received has been disgusting and can’t wait for my own contract to end with them.

:beer:

Bingolingo

Congratulations on resolving the situation!

Kernel_Sanders

drbesty wrote: »

The irony being that he works for Orange

Is this true? If so, don't employees have to make such a declaration whilst defending their companies?
Either way, it looks like an apology is due from Simax.

simax

Apologise for what? My advice was correct?!?