Post Office easy access 3.17% AER account (now closed to new applications)

veryintrigued

veryintrigued wrote: »

As I mentioned previously I followed the complaints form a couple of weeks ago and then, whilst on the phone to them about another matter this week, mentioned this email and lack of response.

Today I received a standard 'we're investigating' type of letter - we have 8 weeks etc etc.

But more interestingly there was an email address on the letter which may be of help to others complaining.

[EMAIL="fscustomercare@postoffice.co.uk"]fscustomercare@postoffice.co.uk[/EMAIL]

And another letter in todays post offering me some small compensation - with a letter of apology and a SAE to accept offer.

Very painless (having said that I havent been paid it yet!!).

Good luck

innovate

veryintrigued wrote: »

Very painless (having said that I havent been paid it yet!!).

I have been waiting for a full week for my promised compensation. Mind you, they did say it would take 8-10 days, so I am staying in my pram for now.

innovate

innovate wrote: »

I have been waiting for a full week for my promised compensation. Mind you, they did say it would take 8-10 days, so I am staying in my pram for now.

Paid now, as promised;-)

veryintrigued

Also paid into account.

veryintrigued

Has anyone received their interest for this account yet? On my spreadsheet I had it down that interest is payable from 20-25th March.

Am I being too ambitious?

talexuser

I assumed it was on the anniversary of the account opening, so I still have a couple of months to go.

Gromitt

Yes, but I went with the monthly interest option

veryintrigued

talexuser wrote: »

I assumed it was on the anniversary of the account opening, so I still have a couple of months to go.

When is interest paid?

Your interest can be paid monthly or annually. You choose this when you open your account.

• annual interest is paid in March for each year the account is open
• monthly interest is paid on the first Business Day of each month

Please note you cannot change your interest frequency once your account has been opened.




http://www.postoffice.co.uk/online-saver-faqs

OnlyMe_08

Can I just double-check that this account is still paying 2.57% gross interest if I'm still within 12 months of setting up the account, and will continue at this rate until anniversary of account opening?

veryintrigued

OnlyMe_08 wrote: »

Can I just double-check that this account is still paying 2.57% gross interest if I'm still within 12 months of setting up the account, and will continue at this rate until anniversary of account opening?

I've got this in my spreadsheet:

Opened 1st July 2012
3.17% up to 25/02/13 <- this bit the PO messed us around on.
2.67% up to 30/5/13
1.15% after 30/5/13
Interest paid from 20-25th March